Guest Experience Agent — Fast-Track Growth & Perks

Flagstaff Gardens Hotel; Melbourne; Sur place; AUD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Dining & stays discount

Seasonal perks

Career growth

Parental leave

Résumé du poste

EVT in Melbourne is seeking a welcoming and efficient Front Desk Agent to manage guest arrivals, check-ins, and reservations. You will coordinate with Housekeeping, Reservations and Maintenance to ensure rooms are prepared and guest needs are met with a friendly, professional approach.

Strong communication and multitasking abilities are essential, along with a commitment to hotel policies, safety, and guest satisfaction. Availability for shifts, including evenings and weekends, is required.

Qualifications

• Experience in hotel front desk is preferred.
• Excellent communication and customer service.
• Ability to multitask and work flexible shifts.

Responsabilités

• Anticipate and attend to guests' needs and desires immediately, offering a warm and friendly welcome as they arrive and depart
• Check guests in and out efficiently and in line with hotel procedures
• Process daily guest transactions and accounts accurately, following all cashiering policies and procedures
• Book, update, amend and file reservations accurately and on time
• Work with Housekeeping, Reservations and Maintenance to make sure rooms are properly prepared for arriving guests
• Communicate guest special requests, comments and complaints to the right department or hotel management, and follow up until requests are fulfilled

Connaissances

Guest service

Cash handling

Communication skills

Team collaboration

Outils

PMS system

Description du poste

EVT in Melbourne is seeking a welcoming and efficient Front Desk Agent to manage guest arrivals, check-ins, and reservations. You will coordinate with Housekeeping, Reservations and Maintenance to ensure rooms are prepared and guest needs are met with a friendly, professional approach.

Strong communication and multitasking abilities are essential, along with a commitment to hotel policies, safety, and guest satisfaction. Availability for shifts, including evenings and weekends, is required.