Encore by Mingara | Guest Service Agent

Mingara Leisure Group; Gosford; On-site; AUD 39,000 - 77,000; Full time

Benefits offered by this job

30% off Food

Discounted swimming lessons

Education scholarships

Job summary

Encore by Mingara on the NSW Central Coast is seeking a hospitality professional to welcome guests, manage check-in/check-out, and deliver exceptional service from arrival to departure.

You will oversee reservations, room allocations, and guest inquiries while collaborating with all departments to create seamless experiences and maximise guest satisfaction. Flexibility to work mornings, evenings, weekends and holidays is required.

Qualifications

• Experience in hotel or customer service environments.
• Strong communication and guest-first attitude.
• Proficiency with reservation systems and technology.

Responsibilities

• Welcome guests and manage check-in/check-out with professionalism.
• Oversee reservations, room allocations, and upsell upgrades.
• Respond to guest inquiries, resolve concerns, and anticipate needs.
• Collaborate with departments to ensure seamless operations.
• Process payments and maintain accurate financial records.
• Promote hotel amenities, packages and on-site experiences.
• Support revenue management through effective room allocation and upselling.
• Stay informed about current offers, pricing and guest experience initiatives.

Skills

Customer service

Communication skills

Attention to detail

Tech-savvy

Upselling

Flexibility

Tools

Reservation systems

Job description

• Base Pay $28.25 - $56.00 / Hour
• Employee Type Full Time

Contact information

• Contact Name Candice Pether
• Contact Phone [phone]

Be the reason guests can't wait to return!

Join the team at Encore by Mingara, our contemporary 86-room hotel on the NSW Central Coast. We're looking for a passionate hospitality professional who loves creating memorable guest experiences from check-in to check-out.

You'll deliver exceptional service, build genuine guest connections, recommend premium experiences, and confidently resolve challenges to ensure every stay is memorable. Working closely with all hotel departments, you'll play a key role in creating seamless experiences that keep guests coming back.

If you're guest-focused, professional, tech-savvy, and thrive in a fast-paced environment, we'd love to hear from you.

Main Responsibilities

• Welcome guests warmly and manage check-in/check-out with professionalism and ease.
• Oversee reservations, room allocations, and identify opportunities for room upgrades and enhanced guest experiences.
• Deliver outstanding service by responding to guest inquiries, resolving concerns, and anticipating guest needs.
• Work collaboratively with all departments to ensure seamless operations and exceptional guest outcomes.
• Process payments, maintain accurate financial records, and uphold high administrative standards.
• Promote hotel amenities, packages, and on-site experiences to enhance guest satisfaction and maximise revenue opportunities.
• Support the hotel's revenue management strategy through effective room allocation, upselling, occupancy optimisation, and the promotion of value-added products and services.
• Maintain a strong understanding of current offers, pricing strategies, and guest experience initiatives to contribute to business performance objectives.

You’ll Bring

• Hotel, hospitality, or customer service experience.
• A friendly, professional, and guest-first attitude.
• Strong communication skills and attention to detail.
• Confidence with technology and reservation systems.
• A proactive mindset and ability to think on your feet.
• Experience upselling products or services (preferred).
• Flexibility to work mornings, evenings, weekends, and public holidays.
• The ability to thrive in a fast-paced team environment

Why Life’s Great When You Work With Us

• Rosters Posted 4 Weeks in Advance - allowing you to plan what's happening well in advance
• Opportunities to grow your career with a leader in the industry
• 30% off Food in our Venue - even when you bring friends & family
• Discounted swimming lessons
• Up to $1,500 in educational scholarships per year to progress your knowledge of our industry

If this sounds like you, we would love to meet you!