Guest Experience Agent | Front Desk & Local Concierge

Accor; Willoughby City Council; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

ALL Heartist Membership - Discounts on

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way - training platforms

Build Your Network - global access

Worldwide Opportunities - global reach

Job summary

Mantra Chatswood, part of the Accor family, invites applications for a Guest Service Agent to warmly welcome guests from check-in to check-out. You will deliver exceptional hospitality, handle reservations, and provide local recommendations within Sydney's North Shore.

This role requires strong communication, teamwork, multitasking, and flexibility to work nights, weekends and holidays. Previous front desk experience is valuable, and Accor benefits support your career growth.

Qualifications

• Front desk or guest services experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Guest service excellence

Communication skills

Team collaboration

Multitasking under pressure

Time management

Written and verbal communication

Job description

Mantra Chatswood, part of the Accor family, invites applications for a Guest Service Agent to warmly welcome guests from check-in to check-out. You will deliver exceptional hospitality, handle reservations, and provide local recommendations within Sydney's North Shore.

This role requires strong communication, teamwork, multitasking, and flexibility to work nights, weekends and holidays. Previous front desk experience is valuable, and Accor benefits support your career growth.