Guest Experience Specialist

Accor; Port Macquarie; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

Mantra Observatory in Port Macquarie is seeking a Guest Service Agent to welcome guests from check-in to check-out, delivering exceptional hospitality and memorable experiences. The role requires strong communication, teamwork, and the ability to handle reservations with accuracy while assisting guests with local insights.

Join a team at a prime Northern NSW coastal property owned by Accor, offering opportunities for growth, flexible shifts including nights, and a customer-centric environment

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in both written and verbal communication.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
• Display proficiency in accurately handling reservations and managing guest accounts.

Skills

Front desk experience

Customer service

Teamwork

Time management

Communication skills

Shift flexibility

Job description

Mantra Observatory in Port Macquarie is seeking a Guest Service Agent to welcome guests from check-in to check-out, delivering exceptional hospitality and memorable experiences. The role requires strong communication, teamwork, and the ability to handle reservations with accuracy while assisting guests with local insights.

Join a team at a prime Northern NSW coastal property owned by Accor, offering opportunities for growth, flexible shifts including nights, and a customer-centric environment