Guest Experience Agent

Mercure; Canterbury-Bankstown; On-site; AUD 75,000 - 80,000; Full time

Job summary

Mercure Sydney Bankstown is seeking a full-time Guest Service Agent to be the face of our hotel and create lasting impressions for guests. The role covers check-in/out and a range of front office tasks with a roaster including mornings, afternoons and overnight shifts.

Ideal candidates have previous hotel customer service experience, strong MS Office and Opera Cloud skills, and a proactive, guest-focused attitude.

Qualifications

• Previous customer service experience in a hotel environment.
• Strong knowledge of computer systems including Microsoft Office and Opera Cloud.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
• Strong communication skills and pride in personal presentation.
• A genuine customer service focus and a strong dedication to always making our guest's smile during their stay.
• Available to work 38 hours per week on a rotating roster including mornings, afternoons and overnight shifts (as requested).
• Valid Australian working rights.

Responsibilities

• Deliver service excellence, from check in to check out and everywhere in between.
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Answer all telephone calls in a professional manner according to brand standard.
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program.

Skills

Customer service

Communication

Multitasking

Guest relations

Tools

MS Office

Opera Cloud

Job description

Mercure Sydney Bankstown is seeking a full-time Guest Service Agent to be the face of our hotel and create lasting impressions for guests. The role covers check-in/out and a range of front office tasks with a roaster including mornings, afternoons and overnight shifts.

Ideal candidates have previous hotel customer service experience, strong MS Office and Opera Cloud skills, and a proactive, guest-focused attitude.