Guest Experience Agent (Casual) – Rotating Shifts

Minor Food Holding Co., Ltd.; Darwin; On-site; AUD 45,000 - 60,000; Full time

Job summary

Synergie Australia in Darwin is seeking a motivated Customer Service Officer to join a long-established building supplies business.

You will respond to customer enquiries by phone, email and in person; process orders, quotes and sales transactions; and provide product information, pricing and availability.

You will coordinate orders and deliveries with the warehouse, maintain accurate records, build positive relationships with customers and suppliers, and support branch operations daily.

Qualifications

• Experience in customer service, sales support or administration.
• Strong communication and organisational skills.
• Good computer skills and attention to detail.
• Ability to multitask and prioritise tasks in a busy environment.
• Friendly, professional and customer-focused approach.
• Ability to work independently and as part of a team.
• Experience in building supplies, hardware or construction materials would be highly regarded but is not essential.

Responsibilities

• Respond to customer enquiries via phone, email and face-to-face.
• Process customer orders, quotes and sales transactions accurately.
• Assist customers with product information, pricing and availability.
• Coordinate orders, deliveries and collections with the warehouse team.
• Maintain accurate customer records and order documentation.
• Build and maintain positive relationships with customers and suppliers.
• Assist with general administration and day-to-day branch operations.
• Resolve customer enquiries and issues in a professional and timely manner.

Skills

Customer service

Sales support

Administration

Communication

Organisational skills

Computer skills

Attention to detail

Multitasking

Teamwork

Independent work

Job description

Customer Service Officer – Synergie Australia – Darwin

Synergie Australia is currently seeking a motivated and customer-focused Customer Service Officer to join one of our clients, an established building supplies business based in Darwin.

Responsibilities:

• Respond to customer enquiries via phone, email and face-to-face.
• Process customer orders, quotes and sales transactions accurately.
• Assist customers with product information, pricing and availability.
• Coordinate orders, deliveries and collections with the warehouse team.
• Maintain accurate customer records and order documentation.
• Build and maintain positive relationships with customers and suppliers.
• Assist with general administration and day-to-day branch operations.
• Resolve customer enquiries and issues in a professional and timely manner.

What we’re looking for:

• Previous experience in customer service, sales support or administration.
• Strong communication and organisational skills.
• Good computer skills and attention to detail.
• Ability to multitask and prioritise tasks in a busy environment.
• A friendly, professional and customer-focused approach.
• Ability to work independently and as part of a team.
• Experience in building supplies, hardware or construction materials would be highly regarded but is not essential.

Benefits:

• Ongoing employment opportunity.
• Supportive and friendly team environment.
• Opportunity to develop your product knowledge and industry experience.
• Varied role combining customer service, sales support and administration.
• Opportunity to work with an established Darwin business.

Location: Darwin, Australia.

We champion equal opportunities for all employees and welcome applications from all backgrounds.

To be eligible for this role, you must have full working rights in Australia.