Customer Service - Darwin

DPO; Palmerston; On-site; AUD 50,000 - 70,000; Full time

Job summary

DPO in Palmerston, Northern Territory is seeking an experienced Full Time Customer Service Officer in the plasterboard industry. You will be approachable and committed to delivering excellent service as part of a collaborative team.

You will handle inquiries, process orders, provide product information, and help maintain records and stock coordination with the warehouse. Strong communication and MS Office skills are essential.

Qualifications

• Experience in a customer service role.
• Desirable knowledge of building products.
• Strong communication skills, both written and verbal.
• Proficiency in using Microsoft Office applications.
• Excellent organizational and time-management skills.
• Proactive and customer-oriented approach.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and requests.
• Handle customer orders, including processing, tracking, and ensuring on-time delivery.
• Collaborate with the sales team to provide accurate product information and pricing.
• Build and maintain strong customer relationships, ensuring customer satisfaction.
• Resolve customer complaints or issues in a timely and effective manner.
• Keep up-to-date with product knowledge and industry trends.
• Assist in maintaining accurate records of customer interactions and transactions.
• Support inventory management by monitoring stock levels and liaising with the warehouse team.
• Contribute to the achievement of sales targets and revenue goals.

Skills

Communication skills

MS Office

Organizational skills

Attention to detail

Discretion/confidentiality

Tools

Microsoft Office Suite

Job description

We currently have a position in our Palmerston, Northern Territory team for an experienced Full Time Customer Service Officer in the Plasterboard Industry. You will be someone who is approachable and prides themselves on providing excellent service and working as a team.

Key Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and requests.
• Handle customer orders, including processing, tracking, and ensuring on-time delivery.
• Collaborate with the sales team to provide accurate product information and pricing.
• Build and maintain strong customer relationships, ensuring customer satisfaction.
• Resolve customer complaints or issues in a timely and effective manner.
• Keep up-to-date with product knowledge and industry trends.
• Assist in maintaining accurate records of customer interactions and transactions.
• Support inventory management by monitoring stock levels and liaising with the warehouse team.
• Contribute to the achievement of sales targets and revenue goals.

About You!

• Previous experience in a customer service role.
• Desirable but not essential, experience and knowledge of building products.
• Strong communication skills, both written and verbal.
• Proficiency in using Microsoft Office applications.
• Excellent organizational and time-management skills.
• A proactive and customer-oriented approach.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.

Only those short listed will be contacted.