Darwin Customer Experience Specialist (Service & Sales)

Minor Food Holding Co., Ltd.; Darwin; On-site; AUD 45,000 - 60,000; Full time

Job summary

Synergie Australia in Darwin is seeking a motivated Customer Service Officer to join a long-established building supplies business.

You will respond to customer enquiries by phone, email and in person; process orders, quotes and sales transactions; and provide product information, pricing and availability.

You will coordinate orders and deliveries with the warehouse, maintain accurate records, build positive relationships with customers and suppliers, and support branch operations daily.

Qualifications

• Experience in customer service, sales support or administration.
• Strong communication and organisational skills.
• Good computer skills and attention to detail.
• Ability to multitask and prioritise tasks in a busy environment.
• Friendly, professional and customer-focused approach.
• Ability to work independently and as part of a team.
• Experience in building supplies, hardware or construction materials would be highly regarded but is not essential.

Responsibilities

• Respond to customer enquiries via phone, email and face-to-face.
• Process customer orders, quotes and sales transactions accurately.
• Assist customers with product information, pricing and availability.
• Coordinate orders, deliveries and collections with the warehouse team.
• Maintain accurate customer records and order documentation.
• Build and maintain positive relationships with customers and suppliers.
• Assist with general administration and day-to-day branch operations.
• Resolve customer enquiries and issues in a professional and timely manner.

Skills

Customer service

Sales support

Administration

Communication

Organisational skills

Computer skills

Attention to detail

Multitasking

Teamwork

Independent work

Job description

Synergie Australia in Darwin is seeking a motivated Customer Service Officer to join a long-established building supplies business.

You will respond to customer enquiries by phone, email and in person; process orders, quotes and sales transactions; and provide product information, pricing and availability.

You will coordinate orders and deliveries with the warehouse, maintain accurate records, build positive relationships with customers and suppliers, and support branch operations daily.