Guest Experience Agent

Ennismore; City of Melbourne; Hybride; AUD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

Worldwide accommodation discounts

F&B discounts across Ennismore/Accor

Career growth opportunities

Résumé du poste

Hyde Melbourne Place, part of Ennismore, is seeking a Guest Experience Agent to welcome guests and ensure a smooth, friendly stay.

You will handle check-ins/check-outs, respond to inquiries, promote hotel services, and work across mornings, evenings and weekends in a fast-paced, guest-focused environment.

Qualifications

• Previous front office or customer service experience.
• Primary after-hours contact for guests, handling check-ins, inquiries, and room service.

Responsabilités

• Deliver excellent service during check-in/check-out and guest stays.
• Proactively manage and resolve guest feedback.
• Handle cash and credit transactions and related documentation.

Connaissances

Front office experience

Customer service

Opera Cloud familiarity

Organization

Time management

Shift flexibility

Outils

Opera Cloud

Description du poste

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment.

Job Description

Key Responsibilities:

• Deliver exceptional customer service during check-in, check-out, and throughout guest stays
• Proactively manage and resolve guest feedback
• Handle credit, cash transactions, and related documentation accurately
• Promote hotel services and special offers
• Respond to phone and email enquiries promptly

Qualifications

What we’re looking for:

• Previous front office or customer service experience
• Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
• Familiarity with Opera Cloud (preferred)
• Excellent organisation and time management
• Flexibility to work various shifts, including mornings, evenings, and weekends

Additional Information

What we offer:

• Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
• Be part of a creative, energetic, and supportive team
• Career growth opportunities across our wider hospitality group

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.