Host/Guest Service Agent - Front Office (Part Time)

Grand Hyatt Melbourne; City of Melbourne; On-site; AUD 25,000 - 35,000; Part time

Benefits offered by this job

Above Award wage rates

Discounted meals in the associate restaurant

Complimentary accommodation at selected Hyatt properties

Discounted accommodation rates for associates

Food and beverage discounts

Fully laundered uniforms

Job summary

A leading luxury hotel in Melbourne is seeking a Host/Guest Service Agent to join their front office team. The ideal candidate will have previous front desk experience within a luxury brand and a passion for providing exceptional guest experiences. You will be responsible for guest check-ins and maintaining high service standards. This part-time role offers competitive pay and great benefits, including accommodation discounts worldwide.

Qualifications

• Previous experience in a luxury hotel front desk.
• Passion for delivering 5-star experiences.
• Ability to create tailored experiences for guests.
• A passion for delivering a 5-star experience to guests.

Responsibilities

• Handle guest check-ins and check-outs.
• Create memorable experiences for all guests.
• Upsell and cross-sell hotel services.
• Manage payments and issue receipts.

Skills

Front Desk experience

Customer service

Upselling and cross-selling

Empathy

Education

Diploma/Degree in Hospitality/Tourism

Tools

Opera program

Job description

Host/Guest Service Agent – Front Office (Part Time)

Join to apply for the Host/Guest Service Agent – Front Office (Part Time) role at Grand Hyatt Melbourne.

At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. With over 590 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, Hyatt, Hyatt Centric, Hyatt Place, Hyatt House, Hyatt Ziva, and Hyatt Zilara.

The Role

You will join an energetic and passionate team of ambassadors who are the face of Grand Hyatt Melbourne. In the role of Host on the Hotel’s Front Desk, you will be responsible for providing an excellent and consistent level of service to the Hotel’s guests.

Day to Day

• Handle all guest arrival check‑ins and departure check‑outs.
• Create memorable and tailored experiences for all guests.
• Actively upsell and cross‑sell hotel services and outlets.
• Count money, verify amounts and issue receipts for payments received.

The Successful Candidate Will Have

• Previous Front Desk experience for a Luxury brand.
• A Diploma/Degree in Hospitality/Tourism desirable.
• Experience in using the Opera program.
• A passion for going above and beyond to deliver an exceptional 5‑star experience to our guests.

Culture

At Grand Hyatt Melbourne, we embody our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset – YOU!

Benefits

• Above Award wage rates.
• Discounted meals in our trendy associate restaurant.
• Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only).
• Discounted accommodation rates for associates as well as friends and family.
• Food and beverage discounts at Australian-based Hyatt properties.
• Fully laundered uniforms.

How to Apply?

Please click the Apply Now button. Don’t forget to include a cover letter and let us know “why you’re passionate about joining our team”.