Front Office Manager

Accorhotel; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts across Ennismore/Accor

ALL Heartists program access

Partnership offers

Career development opportunities

Job summary

Hyde Melbourne Place, located in Melbourne's CBD, is seeking an experienced Front Office Manager to lead the Front Office team and deliver exceptional guest experiences from arrival to departure.

You will be a hands-on leader in a fast-paced environment, driving service standards, crew development and seamless guest journeys across reception, guest services and night operations.

Qualifications

• Experience in a Front Office Manager or senior Front Office leadership role within a hotel environment.
• Strong operational knowledge of Front Office functions and systems.
• Excellent leadership and people management skills.
• Demonstrated ability to drive guest satisfaction and service standards.

Responsibilities

• Leading, mentoring and developing the Front Office team to deliver exceptional guest experiences;
• Overseeing reception, guest services and night audit operations;
• Driving service standards and achieving guest satisfaction targets;
• Managing rostering, labour costs and productivity;
• Handling guest feedback and resolving escalated issues professionally;
• Supporting recruitment, onboarding and ongoing training;
• Ensuring compliance with hotel policies, procedures and brand standards;
• Collaborating with other departments to ensure a seamless guest journey.

Skills

Front Office Leadership

Hotel Operations Knowledge

Guest Service Excellence

Budget & Labour Management

Job description

Job Description

Company Description

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne’s CBD, Hyde Melbourne Place offers lifestyle accommodation and memorable moments - from rooftop views, curated events to world-class dining. Whether you're a guest or a team member, Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Job Description

Hyde Melbourne Place is looking for an experienced and operationally driven Front Office Manager to lead our Front Office team and deliver exceptional guest experiences from arrival to departure.

You will be responsible for the day-to-day leadership of the Front Office operation, ensuring seamless service delivery, driving guest satisfaction, and fostering a positive team culture. You will be a hands‑on leader who thrives in a fast‑paced environment and is passionate about creating memorable moments for guests while supporting and developing your team.

KEY RESPONSIBILITIES

• Leading, mentoring and developing the Front Office team to deliver exceptional guest experiences;
• Overseeing all Front Office operations including reception, guest services and night audit;
• Driving service standards and ensuring guest satisfaction targets are achieved;
• Managing team rostering, labour costs and productivity;
• Handling guest feedback and resolving escalated issues professionally and efficiently;
• Supporting recruitment, onboarding and ongoing training of team members;
• Ensuring compliance with hotel policies, procedures and brand standards;
• Collaborating with other departments to ensure a seamless guest journey.

Qualifications

ABOUT YOU

• Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment;
• Strong operational knowledge of hotel Front Office functions and systems;
• Great leadership and people management skills;
• A passion for delivering outstanding guest service;
• Strong communication, organisational and problem‑solving abilities;
• Experience managing budgets, labour costs and performance metrics;
• Flexibility to work across a rotating roster, including weekends and public holidays.

Additional Information

WHAT WE OFFER

• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;

• Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;

• Benefit from great offers from our numerous cooperation partners;

• A competitive package and plenty of opportunity for development.

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.