Night Supervisor

Hyde Hotels; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Worldwide Accommodation Discounts

Food & Beverage Discounts

Career growth opportunities

Job summary

Hyde Melbourne Place in Melbourne CBD is seeking an experienced Night Auditor/Front Office Supervisor to oversee overnight hotel operations and support the Night Manager. You will maintain guest service and safety standards while coordinating with other departments.

Ideal candidates will have Night Auditor or Front Office Supervisor experience, strong communication skills, and be hands-on leaders committed to memorable guest experiences.

Qualifications

• Experience as Night Auditor or Front Office Supervisor in a hotel.
• Knowledge of front office systems; Opera experience preferred.
• Available for overnight shifts 11:00 PM–7:00 AM.
• Excellent communication and problem-solving skills.
• Hands-on leader delivering guest experiences.

Responsibilities

• Act as primary guest contact for requests, concerns or issues.
• Monitor security, safety and emergency procedures overnight.
• Complete nightly reports, system checks and audits.
• Support night team and ensure smooth handover between shifts.

Skills

Night Auditor experience

Front Office supervisor

Excellent communication

Leadership

Tools

Opera PMS

Job description

Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne's CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

We are seeking an experiencedNight Supervisorto assist hotel operations during the overnight shift. This role is critical in ensuring the smooth running of the property, providing support to the Night Manager, and maintaining the highest standards of guest service and safety.

Key Responsibilities

• Act as the primary contact for guests, handling any requests, concerns or issues with professionalism and efficiency.
• Monitor security, safety, and emergency procedures throughout the night.
• Complete nightly reports, audits, system checksand prepare for the following day's operations.
• Provide support to the night team, fostering a positive and professional work environment.
• Liaise with department managers to ensure smooth handover and communication between shifts when leading.

About You

• Previous experience in a Night Auditor or Front Office Supervisor role within a hotel environment.
• Strong knowledge of front office systems (Opera experience highly regarded).
• Availability to work a rotating roster of overnight shifts from 11:00 PM to 7:00 AM is essential.
• Excellent communication and problem-solving skills.
• A natural leader with a hands-on approach and a passion for delivering memorable guest experiences.

What We Offer

• Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
• Be part of a creative, energetic, and supportive team
• Career growth opportunities across our wider hospitality group

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.