Guest Experience Advisor – Front Desk & Local Tips

Oaks-Hotels,-Resorts-; Adelaide; On-site; AUD 48,000 - 68,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Minor Hotels Guest Service Agent at Oaks Glenelg Plaza Pier Suites in Australia is a casual, guest-focused role. You will welcome guests, assist with check-ins/outs, and offer local recommendations with warmth and efficiency.

Responsibilities include handling reservations, communicating across channels, and guiding guests throughout their stay to ensure a memorable experience. Weekend and holiday availability is required, with competitive hourly rates and benefits within a global hotel group.

Qualifications

• Experience delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Hospitality experience

Customer service

Clear communication

Positive attitude

Professional appearance

Flexibility

Job description

Minor Hotels Guest Service Agent at Oaks Glenelg Plaza Pier Suites in Australia is a casual, guest-focused role. You will welcome guests, assist with check-ins/outs, and offer local recommendations with warmth and efficiency.

Responsibilities include handling reservations, communicating across channels, and guiding guests throughout their stay to ensure a memorable experience. Weekend and holiday availability is required, with competitive hourly rates and benefits within a global hotel group.