Accommodation & Administration Receptionist - Casual

De Bortoli Wines; Rutherglen; On-site; AUD 37,000 - 54,000; Part time

Job summary

De Bortoli Rutherglen Estate is seeking a casual Accommodation & Administration Receptionist to join the Tuileries Accommodation team. You will provide welcoming guest experiences and support daily administrative and financial processes within the accommodation operation.

The role involves hospitality reception, reservations, and handling daily enquiries in a busy regional setting. Prior guest service experience is valued.

Qualifications

• Strong customer service and communication skills.
• Excellent administrative and organisational skills.
• Professional, friendly and approachable manner.

Responsibilities

• Managing multiple tasks efficiently in a fast-paced environment.
• Handling accommodation and hospitality reception duties and reservation processing.
• Welcoming guests with prompt, courteous, and efficient service.
• Meeting guest expectations and proactively resolving customer complaints.
• Managing daily enquiries, correspondence, and general administration (including AR, AP, and purchase orders).
• Balancing and reconciling daily takings.

Skills

Strong customer service

Excellent communication

Administrative skills

Organisational skills

Teamwork

Tools

Spreadsheets (Excel)

AP/AR systems

Purchase orders

Job description

Accommodation & Administration Receptionist - Casual

De Bortoli Rutherglen Estate Cellar Door is a showcase for De Bortoli Wines, celebrating the premium wines and produce of the Rutherglen region.

Tuileries is a Rutherglen institution, offering premium accommodation, an à la carte restaurant, and beautiful spaces for weddings, functions and conferences. We are seeking a casual Accommodation & Administration Receptionist to join our Tuileries Accommodation team at our Rutherglen site.

This is a varied role suited to someone who enjoys working with people, providing exceptional guest experiences and supporting the smooth day-to-day operation of a busy accommodation environment.

About the Role

As an Accommodation & Administration Receptionist, you will be responsible for providing a welcoming and professional experience for our guests while assisting with the administration and financial processes that support the accommodation business.

Key Responsibilities:

• Managing multiple tasks efficiently in a fast-paced environment
• Handling accommodation and hospitality reception duties and reservation processing
• Welcoming guests with prompt, courteous, and efficient service
• Meeting guest expectations and proactively resolving customer complaints
• Managing daily enquiries, correspondence, and general administration (including AR, AP, and purchase orders)
• Balancing and reconciling daily takings

About You

We are looking for someone who is organised, reliable and enjoys creating positive experiences for guests. You will be comfortable working independently, while also being a collaborative member of the wider team.

To be successful in this role, you will have:

• Strong customer service and communication skills
• Excellent administrative and organisational skills
• A professional, friendly and approachable manner
• The ability to manage competing priorities and work efficiently in a busy environment
• Strong attention to detail and accuracy
• The ability to communicate professionally with guests, suppliers and colleagues
• A proactive approach to problem-solving and guest service
• The ability to work independently and as part of a team
• Previous customer service, administration, or hospitality experience is highly regarded, but not essential.
• Strong administrative skills, including experience with spreadsheets, AP, AR, and purchase orders would be considered favorably.

Why Join Us?

This is an opportunity to join the Tuileries Accommodation team and become part of the broader De Bortoli Wines family. You’ll work in a beautiful regional setting while gaining experience across guest services, accommodation operations and administration.