Guest Experience Host – Wine & Hospitality

Brokenwood wines; Pokolbin; On-site; AUD 42,000 - 56,000; Full time

Job summary

Brokenwood Wines seeks an experienced Guest Services Assistant to deliver memorable experiences for visitors and provide friendly, professional service at our cellar door.

You will handle arrivals, phones, emails, sales in POS, reservations, stock checks, and support the wider team. RSA certification and a passion for wine are essential; weekend and peak periods availability is required.

Qualifications

• Experience delivering outstanding customer service in a guest-facing role.
• Experience with a reservation or booking software system.
• Current RSA certification is required.
• Strong communication skills and a professional demeanour.

Responsibilities

• Welcome and engage visitors in a warm, friendly and professional manner.
• Answer the main telephone line and manage guest enquiries or direct calls to appropriate team members.
• Monitor and respond to emails in a timely and professional manner.
• Process sales accurately and timely in our POS system.
• Process reservations accurately in reservation system.
• Assist with stock replenishments and inventory checks.
• Work collaboratively with the venue team, lending a hand in other areas of the business when needed.

Skills

Customer service

Reception

Concierge

Communication

Multitasking

Education

RSA certification

Tools

POS system

Reservation software

Job description

Brokenwood Wines seeks an experienced Guest Services Assistant to deliver memorable experiences for visitors and provide friendly, professional service at our cellar door.

You will handle arrivals, phones, emails, sales in POS, reservations, stock checks, and support the wider team. RSA certification and a passion for wine are essential; weekend and peak periods availability is required.