GSA / Front Office Supervisor

The Sebel West Perth; Perth; On-site; AUD 69,000 - 72,000; Full time

Benefits offered by this job

Accor Heartist discounts

Global accommodation discounts

Career development

Brand standards exposure

Job summary

The Sebel West Perth is seeking a hands-on Front Office Supervisor to lead the shift in West Perth, WA. You will manage check-ins/outs, guest services, billing accuracy, and senior-on-duty decisions while maintaining Accor brand standards.

You will have 2–3 years Front Office experience, previous supervisory roles, and strong Opera Cloud PMS knowledge, with availability across weekdays, weekends and public holidays.

Qualifications

• 2–3 years hotel Front Office experience.
• Experience as a Senior GSA or Supervisor.
• Strong knowledge of Opera Cloud PMS.
• Familiar with Accor Hotel Distribution & Reservations systems.
• Ability to manage guest escalations independently.
• Calm, solutions‑focused and accountable.
• High attention to detail.

Responsibilities

• Run the Front Office shift end-to-end, including check-in/out and guest services.
• Act as the senior team member on duty and make operational decisions.
• Manage guest feedback and resolve concerns promptly and professionally.
• Ensure reservations, billing and rate accuracy are maintained.
• Drive upselling opportunities and support revenue integrity.
• Maintain presentation, compliance and procedural standards.
• Set clear service expectations through visible leadership on the floor.
• Assist other departments during peak periods to ensure overall hotel performance.

Skills

Front Office experience

Supervisory experience

Guest service oriented

Decision making under pressure

Attention to detail

Brand standards adherence

Australian working rights

Tools

Opera PMS

Accor distribution systems

Job description

The Sebel West Perth West Perth, WA Full Time $69,000 – $72,000 + superannuation (depending on experience)

The Sebel West Perth is a contemporary 4-star apartment hotel located in the heart of West Perth. With a strong mix of corporate and leisure guests, we pride ourselves on delivering professional, consistent and personalised service within a boutique-style environment.

At The Sebel West Perth, we believe hospitality is defined by professionalism, consistency and genuine care. Every guest interaction matters, and every shift sets the tone for the experience we deliver. We are seeking a true hospitality professional who takes pride in their work, leads by example on the floor, and is passionate about creating a welcoming and memorable stay for our guests.

About the Role

Reporting to the Assistant General Manager, this is a hands-on operational role where you will be rostered across all shifts and take full responsibility for the Front Office during your shift.

Key responsibilities include:

• Running the Front Office shift end-to-end, including check-in, check-out and guest services
• Acting as the senior team member on duty and making operational decisions when required and taking initiative when it comes to creating a "positive guests experience".
• Managing guest feedback and resolving concerns promptly and professionally
• Ensuring reservations, billing and rate accuracy are maintained
• Driving upselling opportunities and supporting revenue integrity
• Maintaining presentation, compliance and procedural standards
• Setting clear service expectations through visible leadership on the floor
• Assisting other departments during peak periods to ensure overall hotel performance

This role requires availability across weekdays, weekends and public holidays.

About You

You will bring:

• 2-3 years' hotel Front Office experience
• Previous experience as a Senior GSA or Supervisor
• Strong working knowledge of Opera - Cloud PMS systems
• Accor Hotel Distribution and Reservation Systems
• Proven ability to manage guest escalations independently and make sound decisions under pressure
• A calm, solutions-focused and accountable approach
• High attention to detail and professional standards
• Applicants must have valid Australian working rights. Sponsorship is not available

Benefits of Joining The Sebel West Perth

The Sebel West Perth operates under the globally recognised Accor brand, combining international standards with local ownership and professional management.

We offer:

• The opportunity to work within an internationally recognised hotel brand
• Membership to Accor Heartist, providing access to global accommodation and dining discounts
• Exposure to brand standards alongside commercial hotel operations
• Career development within a growing multi-property hospitality group
• A collaborative and performance-focused team culture

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