Front Office Manager

Mercure; Cairns Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

One-bedroom apartment with utilities &

Wi‑Fi included

Job summary

Mercure in Australia is seeking a Front Office Manager to lead our Front Office Team and deliver exceptional guest experiences in a stunning location. You will oversee front office administration, mentor guest service agents, and ensure the team consistently shows initiative and enthusiasm.

This live-on-site role offers an apartment with utilities and Wi‑Fi as part of the package, with the chance to grow within a hotel that values internal development and service excellence.

Qualifications

• Experience in Office Management and accounting.
• Ability to work a flexible 7-day roster, days, nights and weekends.
• Experience with property management systems (Protel preferable).
• Strong guest service skills and a personable service style.
• Ability to lead and mentor Front Office team.

Responsibilities

• Lead the Front Office Team by example to deliver an incomparable service experience.
• Drive ALL Accor Live Limitless benefits & memberships.
• Deliver guest service initiatives throughout a diverse Front Office Team.
• Empower the team to always go the extra mile for our guests.
• Coach and mentor Guest Service Agents to grow their career, whilst capitalizing on networking and learning opportunities for your own career growth and development.
• Be responsible for all front office administration and communication.
• Assume control and leadership of the team in the GM's absence.

Skills

Leadership

Customer service

Team management

Problem solving

Positive attitude

Guest service

Personable service style

Tools

Protel

Job description

Looking to broaden your horizons while advancing your career in some of Australia's most stunning locations?

We are seeking a motivated professional with a passion for customer service to join our dedicated team as our Front Office Manager. We are seeking a dynamic hospitality professional who wishes to enjoy the best that Australia has to offer, strives to provide exceptional guest experiences, and loves to bring out the best in their team.

As our Front Office Manager reporting directly to the General Manager, you will:

Lead the Front Office Team by example to deliver an incomparable service experience.

Drive ALL Accor Live Limitless benefits & memberships.

Deliver guest service initiatives throughout a diverse Front Office Team.

Empower the team to always go the extra mile for our guests.

Coach and mentor Guest Service Agents to grow their career, whilst capitalizing on networking and learning opportunities for your own career growth and development

Be responsible for all front officeadministration and communication.

Assume control and leadership of the team in the GM's absence.

What we are looking for:

A driven problem solver with a creative approach to delivering the ultimate guest experience.

Genuine personable service style that always blows our guests away.

Office Management & accounting experience.

Able to take on additional tasks and support the GM.

A team player with a positive, enthusiastic attitude.

Ability to work a flexible 7-day roster, days, nights, and weekends.

Experience in property management systems highly regarded, Protel preferable.

This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do. We strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver.

This is a live on site role and includes a one bedroom apartment with utilities and wi-fi in the package (meals excluded).

Live and work in a stunning destination.

Career growth potential and support.

Support from Mandala Hotels and Resorts team.