Assistant Manager

Accor Apartments and Realty; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Discount

Family & Friends Discount

ALL Loyalty Program

Accor Academy Training

Networking with Accor professionals

Worldwide opportunities

Job summary

Wonil Hotel Perth, part of Accor, invites an Assistant Manager to lead the Front Office Team and deliver memorable guest experiences on a rotating schedule.

You will coordinate with multiple departments, manage staff, handle guest feedback, and resolve challenges quickly to maintain high service standards.

Qualifications

• Experience leading front office teams in hospitality settings.
• Proficiency with reservation and property management systems is a plus.
• Strong organizational and time management skills under pressure.
• Excellent written and verbal communication abilities.
• Willingness to work a rotating schedule including nights and weekends.

Responsibilities

• Lead the Front Office Team and manage day-to-day operations.
• Coordinate guest experiences and resolve issues promptly.
• Oversee staff rosters and shift planning.
• Engage with guests to deliver outstanding service.
• Collaborate across departments to ensure smooth operations.

Skills

Front office leadership

Reservation systems

Multitasking

Written & spoken communication

Flexible shifts

Tools

Property management systems

Job description

Enjoy Access to Accor Hotels Global Staff Benefits

Wonil Hotel - Handwritten Collection, situated in the heart of Perth along the banks of the Matilda Bay's Swan River. Wonil Hotel Perth offers a range of 66 spacious, modern apartment-style hotel rooms and West Kitchen & Bar, an 80-seater restaurant with a Western Australian food and wine focus, along with an outdoor terrace designed to host unique events for up to 100 guests. On your days of leisure, uncover Perth's thriving artistic side, showcased through its dynamic street art and cultural hubs. Delight your senses with visits to local wineries and artisanal food producers, or embark on adventures along the endless sandy shores.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.

Duty Manager- Crown Metropol & Promenade Hotels