Guest Service Agent

THE SEBEL; Sydney; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Work your way at Accor

Mentored by hospitality professionals

Be part of a passionate team

Job summary

The Sebel Sydney Martin Place is seeking a dynamic and enthusiastic part-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. You will deliver service excellence from check-in to check-out and contribute to memorable guest experiences.

Join Accor's global hospitality team, bring your passion for service, and enjoy a flexible part-time schedule while engaging with guests, upselling hotel facilities, and supporting loyalty program sign-ups.

Qualifications

• Experience delivering hospitality or hotel front desk service.
• Strong communication and guest interaction skills.
• Ability to multitask and resolve issues quickly.

Responsibilities

• Deliver service excellence from check-in to check-out and beyond.
• Handle a range of front office tasks including reservations and guest accounts.
• Provide friendly, knowledgeable service to guests and internal stakeholders.
• Answer phone calls professionally following brand standards.
• Reconcile cashier floats at the end of shifts.
• Promote ALL - Accor Live Limitless loyalty benefits to guests.

Skills

Customer service experience

Communication skills

Pressure handling

Guest-centric attitude

Tools

Opera Cloud

Microsoft Office

Job description

Company Description

Are you passionate about hospitality and delivering unforgettable guest experiences? Look no further!

Company Description

Are you passionate about hospitality and delivering unforgettable guest experiences? Look no further!

The Sebel Sydney Martin Place

is seeking a dynamic and enthusiastic part-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.

Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Job Description

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Qualifications

Your Skills and experience include:

• Previous customer service experience in a Hotel environment
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

Additional Information

What’s In It For You

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.