Growth Account Manager - Hybrid, Education Tech

Kepple; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Bright office with rooftop terrace in;

Team events

No weekend work

Public transport access

Job summary

Kepple, a Melbourne-based tech startup, is seeking a dynamic Operations lead to manage customer accounts in a assigned region. You will strengthen relationships, onboard new clients, and drive growth by increasing usage of our Spark Relief platform. Based in Richmond, you’ll visit schools and attend sector events while collaborating with product and sales teams.

This role starts in January 2027. We value proactive, organised communicators who thrive in a fast-moving startup and enjoy a mix of

Qualifications

• Excited to join a tech startup and be a driver for growth
• Confident communicator and natural relationship builder
• Highly organised, proactive, and able to work independently
• Comfortable working in a fast moving startup environment
• Enjoys being on the phone and visiting customers

Responsibilities

• Manage your customer's experience and usage in your assigned area
• Work collaboratively with the team to oversee the daily bookings and tasks
• Onboard new accounts and support them as they begin using the platform
• Drive engagement and retention of existing accounts in your region
• Conduct weekly visits to existing and prospective customers to strengthen relationships and support usage
• Promote and coordinate longer term / block bookings
• Manage inbound enquiries, emails and phone calls from accounts in your region
• Support accounts and Spark employees through any booking or platform performance issues
• Attend education sector events and conferences in your region alongside senior leadership

Job description

Kepple, a Melbourne-based tech startup, is seeking a dynamic Operations lead to manage customer accounts in a assigned region. You will strengthen relationships, onboard new clients, and drive growth by increasing usage of our Spark Relief platform. Based in Richmond, you’ll visit schools and attend sector events while collaborating with product and sales teams.

This role starts in January 2027. We value proactive, organised communicators who thrive in a fast-moving startup and enjoy a mix of