Account Manager

Kepple; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Bright office with rooftop terrace in;

Team events

No weekend work

Public transport access

Job summary

Kepple, a Melbourne-based tech startup, is seeking a dynamic Operations lead to manage customer accounts in a assigned region. You will strengthen relationships, onboard new clients, and drive growth by increasing usage of our Spark Relief platform. Based in Richmond, you’ll visit schools and attend sector events while collaborating with product and sales teams.

This role starts in January 2027. We value proactive, organised communicators who thrive in a fast-moving startup and enjoy a mix of

Qualifications

• Excited to join a tech startup and be a driver for growth
• Confident communicator and natural relationship builder
• Highly organised, proactive, and able to work independently
• Comfortable working in a fast moving startup environment
• Enjoys being on the phone and visiting customers

Responsibilities

• Manage your customer's experience and usage in your assigned area
• Work collaboratively with the team to oversee the daily bookings and tasks
• Onboard new accounts and support them as they begin using the platform
• Drive engagement and retention of existing accounts in your region
• Conduct weekly visits to existing and prospective customers to strengthen relationships and support usage
• Promote and coordinate longer term / block bookings
• Manage inbound enquiries, emails and phone calls from accounts in your region
• Support accounts and Spark employees through any booking or platform performance issues
• Attend education sector events and conferences in your region alongside senior leadership

Job description

Kepple is a Melbourne based tech startup, ranked 13th on the 2024 Australian Financial Review Fast Starters list. We design, build and operate mobile and web applications for the education sector, and we’re looking for more people to help accelerate the growth of Spark Relief Teachers.

Spark employs casual staff and connects them with schools and early childhood centres through our mobile app. In 2026 it won a Good Design Award for service design in the education category.

About the Role

This role sits within our Operations team and suits someone who loves building relationships, solving problems quickly and working in a fast paced environment. You’ll be assigned a region and manage the customer accounts within it. Your main job is to support existing accounts and drive growth.

Growth comes from increasing usage across existing accounts and winning new ones. If you’re driven to make an impact and thrive on a bit of organised chaos, you’ll fit right in.

You’ll be based in our Richmond office, regularly visiting schools and representing Spark at sector events.

This role starts in January 2027, so there’s time to wrap up your current commitments.

About You

There’s no single type of person who suits this role. Everyone in our business is encouraged to manage their accounts and growth in their own style, and our team is here to support and guide you whenever you need it. Whether you’re just starting out or have been working for years, this role could be a great fit, and we encourage you to apply.

What You Will Do

Operations & Coordination

• Manage your customer's experience and usage in your assigned area
• Work collaboratively with the team to oversee the daily bookings and tasks

Partnerships & Growth

• Onboard new accounts and support them as they begin using the platform
• Drive engagement and retention of existing accounts in your region
• Conduct weekly visits to existing and prospective customers to strengthen relationships and support usage
• Promote and coordinate longer term / block bookings

Relationship & Issue Management

• Manage inbound enquiries, emails and phone calls from accounts in your region
• Support accounts and Spark employees through any booking or platform performance issues
• Attend education sector events and conferences in your region alongside senior leadership

We would love to hear from you if you are:

• Excited to join a tech startup and be a driver for growth
• A confident communicator and natural relationship builder
• Highly organised, proactive, and able to work independently
• Comfortable working in a fast moving startup environment
• Someone who enjoys being on the phone and visiting customers

Why Join Us?

At Kepple, you will enjoy:

• Professional development and opportunities for growth
• We offer hybrid working arrangements
• A collaborative and supportive team culture
• A bright, modern office with a rooftop terrace in Richmond
• Easy access to public transport
• Regular team events and celebrations
• No weekend work or late nights

Working Arrangements

• Monday to Friday
• Hybrid work is on offer
• Richmond based with some travel to customers in your assigned region
• Standard 38 hour week, a typical day will start at 6:30am