Client Success Account Manager — Hybrid & Growth

Experian; Sydney; Presencial; AUD 70.000 - 100.000; Tempo integral

Benefícios oferecidos por esta vaga

Novated Leasing & Salary Packaging

Great compensation package and bonus/佣

Core benefits including Experian share

Flexible work environment, hybrid

Flexible time off incl. volunteer time

Paid Parental Leave & study leave

Resumo da vaga

Experian is seeking an Account Manager to drive client success, retention and growth across a defined portfolio in Sydney. You’ll own the post-sale relationship, partnering with clients to unlock measurable outcomes using Experian’s data, analytics and software solutions.

You’ll spot growth opportunities, build a robust pipeline with the Business Development team, and collaborate across Sales, Product, Delivery and Data Ops to deliver value and renewals.

Qualificações

• Manage and strengthen client relationships across a defined portfolio to drive retention and renewal outcomes.
• Generate new sales opportunities through proactive outbound engagement and timely inbound follow-up via calls and emails.
• Deeply understand customer needs and requirements to ensure solutions delivered align with client objectives.
• Collaborate with Solutioning, Product, Delivery and Data teams to support effective solution design and implementation.
• Research accounts, map key stakeholders, and proactively build relationships at multiple levels.
• Partner with Sales Directors to build pipeline and identify upsell and cross-sell opportunities.
• Escalate client issues early and appropriately to ensure fast and effective resolution.
• Respond promptly to all internal and external queries to support an excellent client experience.

Responsabilidades

• Drive client success, retention, and growth across your portfolio.
• Own post-sale relationship and ensure measurable outcomes through Experian's solutions.
• Spot new growth opportunities and maintain a healthy pipeline with the Business Development team.
• Collaborate with internal teams to design and implement tailored solutions for clients.
• Build relationships with key stakeholders across client organizations at multiple levels.

Conhecimentos

Relationship building

Time management

Commercial acumen

Communication

Influencing

Renewals & retention

Upsell & cross-sell

Ferramentas

Microsoft Excel

Microsoft PowerPoint

Microsoft Office

Descrição da vaga

Experian is seeking an Account Manager to drive client success, retention and growth across a defined portfolio in Sydney. You’ll own the post-sale relationship, partnering with clients to unlock measurable outcomes using Experian’s data, analytics and software solutions.

You’ll spot growth opportunities, build a robust pipeline with the Business Development team, and collaborate across Sales, Product, Delivery and Data Ops to deliver value and renewals.