Enterprise Account Manager — Hybrid Growth & Renewals

Hotdoc Online Pty; Melbourne; Hybrid; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Health & Wellbeing Program

Learning & Development budget

Parental leave benefits

Company-wide events

EAP for employees

Job summary

HotDoc is hiring an Enterprise Account Manager in Melbourne, Australia. You will own a portfolio of large, strategic healthcare customers, drive renewal negotiations, and identify expansion opportunities across multi-site organisations.

You’ll work with executive stakeholders, leverage HubSpot and data tools, and shape pricing and packaging strategy in collaboration with leadership. A hybrid work arrangement supports Melbourne HQ and remote sites.

Qualifications

• Proven track record of independently owning and growing large, complex enterprise accounts in B2B SaaS.
• Experience managing executive stakeholders and formal procurement processes.
• Ability to lead renewals and drive expansion across multi-site organisations.

Responsibilities

• Own retention and growth revenue for Enterprise portfolio against targets.
• Lead renewal negotiations with C-suite and procurement teams.
• Close expansion into new sites and business units end-to-end.
• Build multi-year account plans mapping structure, decision-making and growth.
• Run executive business reviews to demonstrate value and align with customer goals.
• Spot risks early using data and relationships, and mitigate proactively.
• Leverage AI tools to surface expansion signals and automate reporting.
• Advise on enterprise pricing, packaging and strategic direction.

Skills

Enterprise accounts

B2B SaaS

Executive stakeholder management

Renewals

CRM usage (HubSpot)

Data tools (Metabase)

AI tools (Claude/ChatGPT)

RFP processes

Australian healthcare sector

Formal procurement

Tools

HubSpot

Metabase

Claude

ChatGPT

Job description

HotDoc is hiring an Enterprise Account Manager in Melbourne, Australia. You will own a portfolio of large, strategic healthcare customers, drive renewal negotiations, and identify expansion opportunities across multi-site organisations.

You’ll work with executive stakeholders, leverage HubSpot and data tools, and shape pricing and packaging strategy in collaboration with leadership. A hybrid work arrangement supports Melbourne HQ and remote sites.