Group Warranty Clerk

CKD Automotive; Sydney; Sur place; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Ongoing training

Career growth

Supportive workplace culture

Résumé du poste

Castle Hill Autos is seeking a highly organised Group Warranty Clerk based in Sydney to manage warranty claims across multiple brands, ensuring accuracy and compliance with manufacturer guidelines. You will support the service department with administration, maintain meticulous records and liaise with manufacturers to drive timely approvals.

This role offers immediate start, ongoing training and a supportive team culture within a rapidly growing automotive group.

Qualifications

• Must be living in Australia to be eligible for this role.
• Experience in a warranty, service administration, or automotive clerical role.
• Understanding of warranty claim processes and manufacturer guidelines.
• Excellent attention to detail, time management and organisational skills.
• Proficient in dealership management systems and administrative software.
• Strong communication skills, both verbal and written.
• Motivated and able to work independently and as part of a team in a fast-paced environment.

Responsabilités

• Process and submit warranty claims accurately and efficiently.
• Liaise with manufacturers to ensure timely claim approvals.
• Maintain detailed records of all warranty transactions and follow up on outstanding claims.
• Ensure compliance with manufacturer warranty policies and dealership guidelines.
• Investigate and resolve any rejected or disputed claims.
• Support the service department with warranty-related queries and administrative tasks.
• Maintain accurate storage and documentation of warranty parts in line with manufacturer requirements.

Connaissances

Warranty knowledge

Administrative skills

Communication skills

Time management

Outils

Dealership Management System (DMS)

Description du poste

GROUP WARRANTY CLERK | CASTLE HILL AUTOS

Castle Hill Autos is a family-owned and operated automotive group representing some of the industry's leading automotive brands, including Hyundai, Genesis, Volvo, Nissan, Stellantis, GMSV and Suzuki.

We pride ourselves on delivering exceptional customer service and maintaining high standards across our dealerships. With a supportive team environment, ongoing professional development and opportunities for career progression, Castle Hill Autos is a great place to build your automotive career.

Position Overview

We are seeking a highly organised, detail-oriented and proactive Group Warranty Clerk to join our growing team.

In this multi-franchise role, you will be responsible for processing and managing vehicle warranty claims across our automotive brands, ensuring compliance with manufacturer guidelines, and supporting the service department with warranty-related administration. This position offers an excellent opportunity for career growth within a dynamic and fast-paced environment.

Key Responsibilities

Process and submit warranty claims accurately and efficiently

Liaise with manufacturers to ensure timely claim approvals

Maintain detailed records of all warranty transactions and follow up on outstanding claims

Ensure compliance with manufacturer warranty policies and dealership guidelines

Investigate and resolve any rejected or disputed claims

Support the service department with warranty-related queries and administrative tasks

Maintain accurate storage and documentation of warranty parts in line with manufacturer requirements

The Ideal Candidate

Must be living in Australia to be eligible for this role

Possess previous experience in a warranty, service administration, or automotive clerical role

Have a good understanding of warranty claim processes and manufacturer guidelines

Excellent attention to detail, time management and organisational skills

Proficient in dealership management systems and administrative software

Strong communication skills, both verbal and written

Motivated and able to work independently and as part of a team in a fast-paced environment

What's on Offer?

Immediate start

Competitive salary package

Ongoing training and support from a dedicated and professional team

Supportive workplace culture

Opportunities for career growth within a rapidly expanding organisation

Castle Hill Autos is committed to nurturing your potential and providing a platform for continuous growth. If you are ready to contribute your skills and enthusiasm to our dynamic team, we’d love to hear from you.

We are an equal-opportunity employer. We appreciate all applicants' interest, however, only those selected for an interview will be contacted.