Automotive Warranty Administrator

Scotts Motor Group; Sydney; On-site; AUD 60,000 - 78,000; Full time

Job summary

Scotts Group in Alexandria NSW is seeking an experienced Dealership Warranty Administrator to join the team. The role focuses on managing the end-to-end warranty claims process, ensuring documentation meets manufacturer requirements and claims are resolved.

You will collaborate with Service and Workshop teams to document, submit, and reconcile warranty work, review claims, liaise with manufacturers, and maintain accurate warranty records. Immediate start, onsite only.

Qualifications

• Experience in automotive dealership warranty is preferred.
• Excellent written, verbal communication.
• Strong attention to detail and organisational skills.
• Ability to manage competing priorities and work autonomously.
• Ability to work in a fast-paced environment with deadlines.

Responsibilities

• Process, submit and track warranty claims through to resolution.
• Review and resolve rejected, returned and adjusted warranty claims.
• Ensure repair orders, technician reports and times meet requirements.
• Reconcile warranty receivables and follow up outstanding payments.
• Coordinate warranty parts, documentation and manufacturer requirements.
• Liaise with manufacturers and internal teams to deliver efficient outcomes.
• Review submitted warranty claims to ensure accuracy, completeness and compliance with warranty requirements.
• Coordinate the resolution of warranty-related enquiries and issues, providing timely support to dealers via phone and email.
• Liaise with internal departments and dealer personnel to facilitate efficient claim processing and issue resolution.
• Maintain accurate warranty records and documentation within relevant systems.
• Identify opportunities to improve warranty processes and contribute to ongoing operational efficiencies.

Skills

Warranty processing

Attention to detail

Communication skills

Administrative skills

Autonomous work

Job description

Scotts Group, Alexandria NSW is seeking an experienced 'Dealership Warranty Administrator' to join the team.

About the Role

As a Warranty Clerk, you'll manage the end-to-end warranty claims process, ensuring all documentation meets manufacturer requirements and claims are followed through to resolution. You will work closely with the Service and Workshop teams to ensure warranty work is accurately documented, submitted and reconciled.

Key Responsibilities

• Process, submit and track warranty claims through to resolution.
• Review and resolve rejected, returned and adjusted warranty claims.
• Ensure repair orders, technician reports and times meet requirements.
• Reconcile warranty receivables and follow up outstanding payments.
• Coordinate warranty parts, documentation and manufacturer requirements.
• Liaise with manufacturers and internal teams to deliver efficient outcomes.
• Review submitted warranty claims to ensure accuracy, completeness and compliance with warranty requirements.
• Coordinate the resolution of warranty-related enquiries and issues, providing timely support to dealers via phone and email.
• Liaise with internal departments and dealer personnel to facilitate efficient claim processing and issue resolution.
• Maintain accurate warranty records and documentation within relevant systems.
• Identify opportunities to improve warranty processes and contribute to ongoing operational efficiencies.

About You

You are organised, methodical and comfortable working to deadlines in a fast-paced automotive environment. You take pride in getting the details right and enjoy working collaboratively with different teams.

You Will Bring

• Previous automotive dealership warranty experience highly regarded.
• Strong attention to detail and organisational skills.
• Excellent written, verbal and interpersonal communication.
• Strong computer literacy and administrative capabilities.
• Ability to manage competing priorities and resolve issues effectively.
• Ability to work autonomously while contributing to a collaborative team.

This role is available for an immediate start.The role is dealership-based and is fully onsite, with no work-from-home arrangement.