Contract Administrator - Warranty

Autosports Group; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Accelerated career growth

Paid parental leave

Exclusive OEM offers on new vehicles

Premium training and development

Job summary

Autosports Group seeks an experienced Contract Administrator to manage manufacturer warranty contracts, statutory obligations and goodwill for Sydney City Kia and Subaru Service Department.

You will interpret warranty terms, assess entitlement, prepare and submit claims, and maintain records and reporting obligations across the contracts with the manufacturer. A diploma or equivalent automotive administration experience is valued.

Qualifications

• Diploma or higher qualification in business, contract administration, automotive aftersales management or related discipline is well regarded.
• Equivalent relevant experience of at least three years will be considered in lieu of formal qualifications.
• Ability to interpret contractual terms and apply them to claims.
• Experience preparing, submitting and reconciling high-volume claims or paperwork.
• Good knowledge of automotive workshop and aftersales operations.

Responsibilities

• Interpret and administer warranty contracts and goodwill arrangements for vehicles in the service department.
• Determine coverage for repair work under warranty or goodwill and document the basis.
• Prepare and submit warranty claims per manufacturer requirements and supporting rules.
• Manage variations to warranty outcomes, including goodwill requests and resubmissions.
• Liaise with manufacturer representatives, service advisers, technicians, parts and customers.
• Maintain records in dealership management and claims systems and ensure compliance with parts return rules.
• Identify process improvements to warranty administration procedures.

Skills

Contract interpretation

Warranty administration

Attention to detail

Communication skills

Driver's licence

Education

Diploma or higher qualification in business/contract administration/automotive aftersales

Equivalent relevant experience of 3+ years

Tools

Microsoft Office

Dealership management system

Claims management software

Job description

Contact information

• Contact NameAdam Miski


• Contact ************@autosportsgroup.com.au


• Contact ************@autosportsgroup.com.au

Description

About Us

Sydney City Kia and Subaru are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.

About The Role:

We are seeking an experienced Contract Administrator to administer manufacturer warranty contracts, statutory warranty obligations and goodwill arrangements for Sydney City Kia and Subaru Service Department.

The role interprets contractual warranty terms, determines entitlement, prepares and submits claims in accordance with manufacturer requirements, manages variations (including goodwill), deals with rejected or adjusted claims, and maintains the records, parts return and reporting obligations that sit under those contracts.

In this role you will:

• Interpret, apply and administer manufacturer warranty contracts, statutory warranty obligations and goodwill arrangements for vehicles processed through the service department.


• Determine whether repair work falls within contractual warranty coverage, approved vehicle warranty or goodwill, and document the basis of that determination.


• Prepare, review and submit warranty claims in accordance with manufacturer contractual requirements, claim schedules and supporting-evidence rules.


• Manage variations to warranty outcomes, including goodwill requests, claim adjustments, resubmissions and disputed or rejected claims.


• Respond to enquiries and resolve problems concerning warranty contracts with manufacturer representatives, service advisers, technicians, parts and customers.


• Manage contractual paperwork associated with claims, job cards, approvals, invoices and claim reconciliations, and maintain accurate records in dealership management and claims systems.


• Oversee compliance with manufacturer parts return, tagging, storage and destruction requirements under the relevant warranty contracts.


• Review technician findings and supporting documentation against contractual claim criteria before finalising warranty versus customer-pay allocations on job sheets.


• Liaise with manufacturer representatives on claim status, compliance issues and variations, and report outcomes to aftersales management.


• Monitor claim results, identify recurring contractual or process issues, and recommend improvements to warranty administration processes.


• Ensure work charged to customers or claimed under warranty is supported by the required customer and contractual approvals.


• Contribute to the implementation and continuous improvement of warranty administration procedures across the dealership.

Our ideal candidate will possess the following:

• A diploma or higher qualification in business, contract administration, automotive aftersales management or a related discipline is well regarded. Equivalent relevant experience of at least three years will be considered in lieu of the formal qualifications.


• Minimum one year of experience administering contracts, warranty agreements, claims or commercial account arrangements in an automotive dealership, aftersales, insurance claims or similar commercial environment.


• Ability to interpret contractual terms, manufacturer claim guidelines and statutory warranty obligations and apply them to individual claims.


• Experience preparing, submitting, reconciling and following up high volume claims or contractual paperwork, including rejected or varied claims.


• Working knowledge of automotive workshop, parts and aftersales operations sufficient to assess supporting documentation and liaise with technicians and service advisers.


• Strong written and verbal communication skills for manufacturer, customer and internal stakeholder contact.


• High attention to detail, sound independent judgement and the ability to prioritise competing claims and deadlines.


• Strong computer skills, including Microsoft Office and dealership management / claims / accounting systems.


• A proactive approach to process improvement and compliance.


• Full Australian driver’s licence (desirable).

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, and ongoing professional development


• ASG Paid Parental Leave to support you and your family


• Access to exclusive OEM offers on new vehicles across all dealerships


• Access to premium, factory-backed training to keep your skills at the industry forefront


• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.


• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network


• Referral bonus incentives for employees and their friends/family


• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support


• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement