Management & Supervisory (Customer Service & Call Centre) - Alto Group

Alto Group; Sydney; Presencial; AUD 80.000 - 100.000; Jornada completa

Descripción de la vacante

The Alto Group in Sydney's Pennant Hills is seeking an experienced Warranty & Vehicle Repair Specialist to manage warranty claims across our European and Japanese brands, ensuring accuracy and timely processing.

Reporting to the General Manager, you will compile claims, maintain records, oversee return parts, and apply your technical repair knowledge to advise on warranty and service activities within our multi-franchised dealership.

Formación

• Previous experience within a Warranty Specialist role.
• At least five (5) years of relevant motor industry experience.
• Experience with European brands.
• Technical motor vehicle repair and parts knowledge would be well regarded.
• Excellent attention to detail.
• Operate with a high level of Integrity.
• Work in a team environment with a "Can Do" attitude.

Responsabilidades

• Compiling and completing warranty claims ensuring adherence to guidelines set by the manufacturer and the Alto Group within required timelines
• Keeping valid, current and legible records of all claims submitted
• Maintaining warranty storage of return parts and return all parts requested
• Utilize technical mechanical knowledge & experience to advise and manage motor vehicle warranty and service activities for the Alto Group
• Prepare warranty claims, journals & reconciliation summaries in accordance with strict individual manufacturer supplier requirements

Conocimientos

Warranty management

Motor industry experience

European brands

Technical repair knowledge

Attention to detail

Integrity

Team player

Descripción del empleo

The Alto Group is a family-owned and operated organization with over 600 employees, which has been serving the motoring needs of the local community for over 60 Years.

We currently looking for an experienced Warranty & Vehicle Repair Specialist with exceptional skills to work at our multi franchised dealership in Pennant Hills, representing our European & Japanese Brands.

Reporting to the General Manager you will be in charge of ensuring all warranty claims relating to the service and repair of vehicles are processed with a high degree of efficiency and accuracy.

In this role you will be responsible for:

• Compiling and completing warranty claims ensuring adherence to guidelines set by the manufacturer and the Alto Group within required timelines
• Keeping valid, current and legible records of all claims submitted
• Maintaining warranty storage of return parts and return all parts requested
• Utilize technical mechanical knowledge & experience to advise and manage motor vehicle warranty and service activities for the Alto Group
• Prepare warranty claims, journals & reconciliation summaries in accordance with strict individual manufacturer supplier requirements

To be successful in this role you will need to have the following:

• Previous experience within a Warranty Specialist role
• At least five (5) years of relevant motor industry experience
• Experience with European brands
• Technical motor vehicle repair and parts knowledge would be well regarded
• Excellent attention to detail
• Operate with a high level of Integrity
• Work in a team environment with a "Can Do" attitude.

In return we will offer:

• Salary: $80,000 to $100,000 per year
• On the job support from experienced warranty team and management across our group.
• A positive and supportive environment with opportunities for career progression

The position is full time working Monday to Friday. We're looking for enthusiastic and motivated people to join our team.

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