Group Strategy Manager

Coles Group Pty Ltd; NURIOOTPA; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program (EAP)

Community impact

Job summary

Coles Group Pty Ltd is seeking a Scheduling Coordinator to manage the timetable of Home Care Workers across a 7:00am–6:00pm window, five days a week, with occasional weekend shifts. The role combines scheduling, rostering, and on-site coordination at the Nuriootpa office, with potential work-from-home options for the right applicant.

You will balance client needs, worker availability, and service type to ensure coverage and high-quality aged care in the community.

Qualifications

• Experience scheduling and allocating Home Care Workers.
• Certificate III in Individual Support or relevant qualification.
• Valid police check with aged care or NDIS as purpose, or willingness to obtain.
• Experience with rostering software.
• Ability to manage competing priorities in a fast-paced workplace.
• Excellent written, verbal and listening communication and strong interpersonal skills.

Responsibilities

• Schedule Home Care Workers according to client preference and worker availability.
• Coordinate replacement workers for planned and unplanned leave.
• Update Care Worker availability and monitor unallocated shifts for coverage.
• Analyse worker availability against client requirements to optimise resources.
• Monitor, manage and act on notifications from Care Partners and Home Care Workers.
• Provide excellent customer service on the Scheduling Phone Line.

Skills

Scheduling experience

Rostering software

On-site availability

Customer service skills

Time management

Teamwork and communication

Empathetic approach

Visual Care knowledge

Aged care sector knowledge

Education

Certificate III in Individual Support

Tools

Rostering software

Job description

Scheduling Coordinator – Full Time

Location: Nuriootpa office with WFH opportunities available for the right applicant. Full day shifts from 7:00am to 6:00pm, 5 days a week, with occasional weekend work required.

Role Overview: You’ll schedule community Home Care Workers, balancing client needs and preferences, geographic location and service type — enabling us to deliver high-quality aged care in the community.

What you’ll do

• Schedule Home Care Workers according to client preference and worker availability
• Coordinate replacement workers for planned and unplanned leave
• Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
• Analyse worker availability against client requirements to make the most efficient use of resources
• Monitor, manage and action notifications from Care Partners and Home Care Workers
• Provide excellent customer service on our dedicated Scheduling Phone Line

What you’ll need for this role

• Availability to work shifts across the full 7:00am–6:00pm span, 5 days a week, including occasional weekend shifts
• Ability to work on site at our Nuriootpa office
• Certificate III in Individual Support (or relevant qualification) or be willing to obtain
• Valid police check with aged care stated as the purpose or NDIS worker check (or a willingness to obtain)
• Previous experience scheduling and allocating Home Care Workers
• Experience with rostering software
• Ability to manage competing priorities and multi‑task in a fast‑paced workplace
• Excellent written, verbal and listening communication, and strong interpersonal skills
• Demonstrated ability to manage your time and workload independently while collaborating in a team
• An empathetic approach to working with our clients and team members
• Visual Care knowledge
• Experience in the aged care sector

What we offer

• Not‑for‑profit salary packaging – up to $18,550 per annum
• Employee Assistance Program (EAP)
• The chance to make a meaningful impact in your community

We welcome applicants from all backgrounds, including those with diverse racial, religious, gender identity, sexual orientation, disability and age identities.