Experienced SCHEDULER - Home Care - Immediate Start

ECHO Community Services; Perth; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Salary sacrifice options

Zusammenfassung

ECHO Community Services is seeking an experienced Scheduler to coordinate in-home care for clients in Perth. The role partners with Case Managers and Support Workers to ensure timely, accurate service delivery and continuity of care.

Key duties include rostering, adjusting schedules, handling client inquiries, and maintaining clear communication with staff. The position is a contract role with standard daytime hours and rotating on-call duties.

Qualifikationen

• Minimum of 2 years in the aged care sector, ideally in home care scheduling.
• Proficiency with Comcare, Ecase and Sandwai scheduling software.
• Familiarity with SCHADS award and following standard instructions.
• Current Australian driver’s licence and clear communication in English.

Aufgaben

• Coordinating daily rosters to meet client care needs.
• Allocating and adjusting service schedules within required timeframes.
• Managing and documenting client enquiries and change requests.
• Communicating service schedules clearly with support staff.
• Collaborating with internal teams to ensure timely service delivery.
• Responding promptly to phone and email enquiries.

Kenntnisse

Aged care scheduling

High-volume scheduling

MS Excel

MS Office

Communication skills

Data entry

Attention to detail

Problem solving

Time management

Vehicle licence

Ausbildung

Certificate III in Business

Related field experience

Tools

Comcare

Ecase

Sandwai

Jobbeschreibung

Experienced SCHEDULER - Home Care - Immediate Start

Posted: 14/10/2026

Closing Date: 14/11/2026

Job Type: Contract

Location: Perth - Metro North and East

Job Category: Administration,Community Services & Development - Aged Care,Customer Service,Operations

Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

ABOUT ECHO

ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.

We provide in-home services 7 days per week for Home Care Package and 5 days per week for CHSP.

Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive. Having the same support workers providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the people attending. There is continuity of care for people who receive our services.

Job Description

ROLE

As an experienced Scheduler, you will play a key role in ensuring the smooth and efficient delivery of services to our clients. Working closely with Care Partners (Case Managers) and Home Carers (Support Workers), you will coordinate services that meet client needs while maintaining operational efficiency.

Key responsibilities include:

• Coordinating daily rosters to align with client care requirements
• Allocating and adjusting service schedules within required timeframes
• Managing and documenting client enquiries and change requests
• Communicating service schedules clearly with support staff
• Collaborating with internal teams to ensure timely service delivery
• Responding promptly to phone and email enquiries

Hours: Monday to Friday, 38 hours per week, between 8am – 4.30pm.You will also be required to participate in a rotating on-call after hours, weekday and weekend roster.

Desired Skills and Experience

REQUIREMENTS

If you do not meet the experience requirement and have the required competencies then do not apply.

Qualifications:

• Cert III in Business, Individual Support, Community Services or a related field.
• Valid National Police Clearance, or willingness to obtain one.

Experience:

• Minimum of 2 years in the aged care sector, ideally performing home care scheduling.
• Demonstrated experience managing high volume schedules.
• Proficiency in aged care software, like Comcare, Ecase, Sandwai.
• Familiarity with the SCHADS award and the ability to adhere to standard instructions.
• Previous experience working in Home Care services within the aged-care sector.
• Current Motor Vehicle licence.
• Excellentverbal and written communication skills with clearly spoken English.
• Flexibility and adaptability, with the ability to prioritize tasks efficiently.
• Proficiency in the use of Microsoft Suite applications including intermediate level Excel skills.
• Above average numerical skills.
• Abstract reasoning and problem solving skills.
• Proven attention to detail and data entry.
• Demonstrated resilience to remain calm under pressure.

BENEFITS:

• Salary sacrifice options to optimize take-home pay.