Coordinator / Scheduler

Just Better Care; Richmond; On-site; AUD 65,000 - 78,000; Full time

Job summary

Just Better Care in Richmond, NSW is seeking a permanent full-time Coordinator/Scheduler to join our caring office team. The role coordinates home care services, schedules Community Support Professionals, and liaises with case managers to ensure timely delivery of care.

The position is full-time, with rostered weekday hours from 8:00am to 5:00pm, excluding public holidays. A supportive team environment and opportunities to contribute to community care are highlighted in the role.

Qualifications

• NDIS Worker Screening Clearance / Criminal Record Check.
• Working with Children Check (preferred).
• Experience in an administrative office role (preferred).
• Previous experience in the community care or health/aged care sector.
• Strong verbal and written communication skills; proficient with Microsoft Office.

Responsibilities

• Developing and managing customer service schedules, including planning and short notice placements.
• Preparing and transmitting schedules for Customer Service Professionals.
• Arranging replacement staff to cover absences and shift changes.
• Providing coaching, supervision and direction to staff to ensure quality service.
• Monitoring implementation of individualised plans for customers.
• Maintaining data in company information systems and meeting quality standards.

Skills

Microsoft Suite

Verbal & written communication

Relationship management

Team player

Job description

• Are you passionate about making a positive difference in your local community?

Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent full time Coordinator/Scheduler to join our caring and dynamic office team in Richmond, NSW. Just Better Care Coordinators play a key role in helping families receive the care and support services they need. They provide various administrative duties and complete all scheduling for our Community Support Workers and additional administration tasks.

Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.

This is a full time position, and you will be required to work on rostered shifts between 8.00am -5.00pm weekdays (excluding public holidays).

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include:

• Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
• Preparing and transmitting schedules for customer services to Community Support Professionals
• Arranging replacement staff to cover planned or unplanned absences and shift changes
• Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
• Monitoring the implementation of individualised plans for customers
• Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
• Maintaining and updating data in company information systems
• Meeting the specified standards for the delivery of quality in‑home care and support services

About you:

Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite

Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills

Ability to work as part of a team

What you will need:

• NDIS Worker Screening Clearance / Criminal Record Check
• Working with Children Check (preferred)
• Experience in an administrative office role (preferred)
• Previous experience in the community care or health/aged care sector