Group Service Manager

Gateway Automotive Group; Wollongong City Council; On-site; AUD 110,000 - 160,000; Full time

Job summary

Gateway Automotive Group in Wollongong, NSW seeks a Group Service Manager to oversee seven brands, drive performance, and develop the service team. You will own the customer experience from initial contact to vehicle collection and work closely with senior leadership to optimize profitability across the workshop.

The role requires proven automotive Service Manager experience, strong leadership, and exceptional communication with customers and staff in a fast-paced, multi-brand setting.

Qualifications

• Proven experience as a Service Manager in automotive.
• Ability to lead and develop a team to hit targets.
• Strong commercial awareness and ability to manage budgets.

Responsibilities

• Lead, mentor and develop the service team to hit and exceed targets.
• Drive workshop efficiency, productivity and profitability.
• Own the customer experience from first contact to vehicle collection.
• Manage department financials, labour rates and cost controls.
• Work closely with Managers and senior leadership.
• Build a culture of high performance and excellence.

Skills

Leadership

Customer service

Financial acumen

Communication

Automotive industry knowledge

Job description

As Group Service Manager, you'll be responsible for the full-service operation across 7 premium and emerging brands — driving performance, developing your team and delivering an outstanding customer experience every single day. The brands include Ford, Kia, Mitsubishi, Deepal, Foton, GMSV and Renault.

Key responsibilities

• Lead, mentor and develop your service team to hit and exceed targets


• Drive workshop efficiency, productivity and profitability


• Own the customer experience from first contact to vehicle collection


• Manage department financials, labour rates and cost controls


• Work closely with the Managers and senior leadership team


• Build a culture where performance is expected and excellence is celebrated

About you

• Proven experience as a Service Manager role in automotive


• A leader who sets the standard and holds the team to it


• Strong commercial acumen and an eye for the numbers


• Exceptional communication skills with customers and staff alike


• Someone who thrives in a fast-paced, multi-brand environment

About us

Gateway Automotive Group is one of Wollongong's fastest growing dealer groups with 7 brands and a leadership team that invests in its people.