Service Advisor/ Service Manager

Baker Motors; Albury City; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonuses

Vehicle Allowance

Job summary

Baker Motors in Albury, NSW seeks an Automotive Service Manager to lead our front-line service teams and Customer Care, ensuring exceptional customer interactions while collaborating with aftersales to achieve KPI targets.

The role values leadership and strong commercial acumen, with a customer-first mindset. Automotive experience is a bonus but not essential.

Qualifications

• Proven leadership experience leading service advisors or front-line teams.
• Collaborative mindset and ability to work across departments.
• Strong customer-centric focus and problem resolution.
• Automotive aftersales background is a bonus; transferable leadership from hospitality/retail ok.

Responsibilities

• Lead Front-Line Teams: coach, mentor, and inspire Service Advisors and Customer Care to deliver exceptional interactions.
• Champion Customer Satisfaction: own CSI/NPS metrics and drive service excellence.
• Cross-Departmental Collaboration: work with Workshop Controller, Parts Manager and aftersales leaders to hit KPIs.
• Process & Performance: monitor intake, optimize workflows, and improve efficiency and profitability.

Skills

Leadership

Customer focus

Cross-functional collaboration

Industry background

Job description

Drive exceptional customer care. Lead our front-line service team.

Are you a customer-obsessed leader who knows how to inspire a front-line team and build strong cross-departmental partnerships? We are looking for an energetic Automotive Service Manager to lead our Customer Care and Service Advisory teams while working collaboratively across our aftersales business to hit target KPIs.

Automotive experience is highly regarded, but not essential — if you bring outstanding leadership, strong commercial acumen, and a customer-first mindset, we want to hear from you!

What You’ll Do

Lead Front-Line Teams: Coach, mentor, and inspire our Service Advisors and Customer Care team to deliver exceptional customer interactions at every touchpoint.

Champion Customer Satisfaction: Own customer satisfaction metrics (CSI / NPS), handle complex inquiries, and drive a culture of service excellence.

Cross-Departmental Collaboration: Work collaboratively with the Workshop Controller, Parts Manager, and broader aftersales leaders to streamline operations and achieve shared business targets and KPIs.

Process & Performance: Monitor service intake, optimize customer workflows, and implement strategies to boost efficiency and profitability.

What You Bring

Proven Leadership: Demonstrated experience leading service advisors, customer support, or front-line service teams.

Collaborative Mindset: Strong relationship builder who works effectively across teams to achieve overarching business goals.

Customer-Centric Focus: Uncompromising focus on customer experience and problem resolution.

Industry Background: Automotive aftersales experience is a bonus, but strong transferrable leadership skills from hospitality, retail, or service-driven corporate environments are warmly welcomed!

Why Join Us?

• Competitive base salary + performance bonuses + Vehicle Allowance.
• Dynamic, collaborative aftersales management team.
• Clear opportunities for professional growth and leadership development.