Community Banking Customer Advisor

Bendigo Bank; Gosford; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP)

Job summary

A community-focused bank in Gosford is seeking a Customer Service Officer to enhance service delivery and support customers in achieving their banking goals. The role emphasizes building connections with the community while assisting customers with transactions and online services. Ideal candidates should demonstrate customer service experience, strong attention to detail, and effective communication skills. This position offers opportunities for continuous learning and personal development, along with attractive health benefits.

Qualifications

• Experience in customer service and comfort in uncovering customer needs.
• Strong attention to detail to ensure secure transactions.
• Confidence to communicate with customers face to face and over the phone.

Responsibilities

• Explore customers’ needs through in-depth conversations.
• Support customers with their digital literacy and online banking.
• Assist customers with transactions, handling cash, and queries.
• Embrace an attitude of lifelong learning for career growth.
• Support community growth and foster meaningful relationships.

Skills

Customer service experience

Attention to detail

Communication skills

Drive for collaboration

Job description

A community-focused bank in Gosford is seeking a Customer Service Officer to enhance service delivery and support customers in achieving their banking goals. The role emphasizes building connections with the community while assisting customers with transactions and online services. Ideal candidates should demonstrate customer service experience, strong attention to detail, and effective communication skills. This position offers opportunities for continuous learning and personal development, along with attractive health benefits.