Client Service and Administration Officer

Ignite; Canberra; On-site; AUD 81,000 - 95,000; Full time

Job summary

The government organisation in Canberra is seeking an APS4-5 Administration or Client Service professional to join a high-performing team. The role requires strong communication, organisational and problem-solving skills with responsibilities across client enquiries, applications processing, and records management.

Contract is Labour Hire for 12 months with possible extension, located in Canberra, ACT, with indicative hourly rate of 59.00–69.00 AUD + super. NV1 security clearance required.

Qualifications

• Experience in client service, administration or application processing.
• Strong communication, organisational and time management skills.
• High attention to detail and problem-solving abilities.
• Ability to interpret policies and procedures.
• Ability to manage competing priorities in a fast-paced environment.
• Strong stakeholder engagement and teamwork skills.
• Proactive approach to continuous improvement.

Responsibilities

• Manage client enquiries via phone, email and face-to-face.
• Provide advice in line with policies and procedures.
• Assess and process applications, ensuring accuracy and completeness.
• Maintain client records and internal systems.
• Liaise with stakeholders, government agencies and service providers.
• Process sensitive information and undertake external checks.
• Prepare documentation for delegate review and approval.
• Maintain SOPs and contribute to process improvements.
• Provide general administrative and team support.

Skills

Client service

Administration

Communication

Time management

Problem solving

Stakeholder engagement

Organisational skills

Education

Certificate III or IV in Government

Job description

Client Service and Administration Officer

Contract Type

Contract

Reference

BH-375413

Public Sector & Government

Negotiable

About The Organisation: It is the government entity responsible for overseeing a nation's external engagements, supporting citizens internationally, and coordinating global partnerships and responses.

About The Role: This organisation is seeking an experienced APS4-5 Administration or Client Service professional with strong communication, organisational and problem-solving skills to join a high-performing team.

Level/Classification: APS4-5

Contract Type: Labour Hire

Contract Duration: 12 Months + 12 Months extension

Location: Canberra, ACT

Indicative Rate: $59.00 - $69.00 Per Hour + Super

Requirements:

• MUST have a minimum NV1 Security Clearance held prior to commencement
• Ability and willingness to Undergo Police Check
• Selection Criteria Response

Key Responsibilities

• Manage client enquiries via phone, email and face-to-face.
• Provide advice in line with policies and procedures.
• Assess and process applications, ensuring accuracy and completeness.
• Maintain client records and internal systems.
• Liaise with stakeholders, government agencies and service providers.
• Process sensitive information and undertake external checks.
• Prepare documentation for delegate review and approval.
• Maintain SOPs and contribute to process improvements.
• Provide general administrative and team support.

Essential Skills & Experience

• Experience in client service, administration or application processing.
• Strong communication, organisational and time management skills.
• High attention to detail and problem-solving abilities.
• Ability to interpret policies and procedures.
• Ability to manage competing priorities in a fast-paced environment.
• Strong stakeholder engagement and teamwork skills.
• Proactive approach to continuous improvement.

Desirable

• Certificate III or IV in Government.
• Knowledge of security clearance vetting processes and PSPF.
• Government or highly regulated environment experience.
• Experience handling sensitive and confidential information.