Government Client Services & Administration Officer

Ignite; Canberra; Sur place; AUD 81 000 - 95 000; Plein temps

Résumé du poste

The government organisation in Canberra is seeking an APS4-5 Administration or Client Service professional to join a high-performing team. The role requires strong communication, organisational and problem-solving skills with responsibilities across client enquiries, applications processing, and records management.

Contract is Labour Hire for 12 months with possible extension, located in Canberra, ACT, with indicative hourly rate of 59.00–69.00 AUD + super. NV1 security clearance required.

Qualifications

• Experience in client service, administration or application processing.
• Strong communication, organisational and time management skills.
• High attention to detail and problem-solving abilities.
• Ability to interpret policies and procedures.
• Ability to manage competing priorities in a fast-paced environment.
• Strong stakeholder engagement and teamwork skills.
• Proactive approach to continuous improvement.

Responsabilités

• Manage client enquiries via phone, email and face-to-face.
• Provide advice in line with policies and procedures.
• Assess and process applications, ensuring accuracy and completeness.
• Maintain client records and internal systems.
• Liaise with stakeholders, government agencies and service providers.
• Process sensitive information and undertake external checks.
• Prepare documentation for delegate review and approval.
• Maintain SOPs and contribute to process improvements.
• Provide general administrative and team support.

Connaissances

Client service

Administration

Communication

Time management

Problem solving

Stakeholder engagement

Organisational skills

Formation

Certificate III or IV in Government

Description du poste

The government organisation in Canberra is seeking an APS4-5 Administration or Client Service professional to join a high-performing team. The role requires strong communication, organisational and problem-solving skills with responsibilities across client enquiries, applications processing, and records management.

Contract is Labour Hire for 12 months with possible extension, located in Canberra, ACT, with indicative hourly rate of 59.00–69.00 AUD + super. NV1 security clearance required.