Government Client Service & Admin Officer – Canberra (NV1)

Onpoint 365; Canberra; On-site; AUD 73,000 - 87,000; Full time

Job summary

Onpoint 365 is seeking an APS4/5 Client Service and Administration Officer in Canberra, ACT. The role focuses on delivering high-quality client services and administrative support, handling inquiries, applications, and records, and collaborating with government agencies to ensure efficient service delivery.

The position requires experience in client service, administration, and government environments, with NV1 clearance preferred.

Qualifications

• Experience in client service, administration, or processing-focused role.
• Experience managing applications, records, and administrative workflows.
• Experience in government, regulatory, or compliance environments.
• Knowledge of security vetting or clearance processes is highly regarded.
• Knowledge of Australian Government security frameworks is desirable.
• Certificate III or IV in Government or equivalent is desirable.
• Current driver’s licence highly regarded.

Responsibilities

• Act as a primary point of contact for clients via phone, email, and face-to-face interactions.
• Respond to enquiries professionally and provide accurate advice per policies and service standards.
• Receive, assess, and process applications ensuring information is complete and accurate.
• Maintain and update client records and internal systems.
• Coordinate with internal and external stakeholders to support administrative processes.
• Support activities involving external service providers and government agencies.
• Process sensitive information and undertake required checks per procedures.
• Prepare clear, accurate documentation for review and approval.
• Contribute to development and maintenance of procedures and process documentation.
• Assist with projects related to service delivery, policy implementation, and improvements.
• Provide broader administrative support across the team.
• Contribute to a positive, collaborative team culture.

Skills

Client service

Administration

Processing workflows

Government environment

Security vetting knowledge

Driver's licence

Education

Certificate III/IV in Government

Tools

Internal systems

Job description

Onpoint 365 is seeking an APS4/5 Client Service and Administration Officer in Canberra, ACT. The role focuses on delivering high-quality client services and administrative support, handling inquiries, applications, and records, and collaborating with government agencies to ensure efficient service delivery.

The position requires experience in client service, administration, and government environments, with NV1 clearance preferred.