Retail Sales Lead & Keyholder - Part-Time

Workpro; Canberra; On-site; AUD 74,000 - 88,000; Full time

Job summary

Workpro in Canberra is seeking an experienced APS4/5 Client Services and Administration Officer to join a security-focused Commonwealth Government environment. You will manage client enquiries, process applications and maintain records while ensuring high-standard customer service.

This NV1-cleared role supports a busy team with processing, checks, and stakeholder liaison, offering a 12-month contract with extension potential.

Qualifications

• Strong administration, coordination and organisational skills.
• A customer-focused approach and excellent communication skills.
• The ability to manage multiple priorities in a high-volume environment.
• Strong attention to detail and sound judgement.
• Experience interpreting and applying policies, procedures or guidelines.
• Strong stakeholder engagement and the ability to work collaboratively within a team.

Responsibilities

• Acting as a key point of contact for clients via phone, email and in person interactions.
• Responding to enquiries and providing accurate advice in line with established policies and procedures.
• Processing applications and ensuring records are maintained accurately.
• Managing sensitive information and undertaking administrative checks.
• Liaising with internal stakeholders, external providers and government agencies.
• Preparing correspondence, documentation and recommendations for decision-makers.
• Supporting process improvement initiatives and maintaining operational procedures.
• Assisting with projects and providing broader administrative support across the team.

Skills

Administration

Client service

Coordination

Communication

Multitasking

Stakeholder engagement

Policies interpretation

Education

Certificate III/IV Government or equivalent

Job description

APS4/5 Client Services and Administration Officer

NV1 Cleared Opportunity | Barton, ACT | 12-Month Contract + Extension Option

Your new company

A unique opportunity exists for an experienced administration and client service professional to join a high profile Commonwealth Government agency within a security focused environment. Supporting a busy operational team, you will play an important role in managing client enquiries, processing applications, maintaining accurate records and ensuring the delivery of efficient administrative services. This position would suit someone who enjoys working in a fast paced environment, can manage competing priorities and takes pride in delivering a high standard of customer service.

Working within a collaborative team, your responsibilities will include:

• Acting as a key point of contact for clients via phone, email and in person interactions.
• Responding to enquiries and providing accurate advice in line with established policies and procedures.
• Processing applications and ensuring records are maintained accurately.
• Managing sensitive information and undertaking administrative checks.
• Liaising with internal stakeholders, external providers and government agencies.
• Preparing correspondence, documentation and recommendations for decision-makers.
• Supporting process improvement initiatives and maintaining operational procedures.
• Assisting with projects and providing broader administrative support across the team.

What you’ll need to succeed

• Strong administration, coordination and organisational skills.
• A customer-focused approach and excellent communication skills.
• The ability to manage multiple priorities in a high-volume environment.
• Strong attention to detail and sound judgement.
• Experience interpreting and applying policies, procedures or guidelines.
• Strong stakeholder engagement skills and the ability to work collaboratively within a team.

The following will be highly regarded

• Previous experience in administration, client service or service delivery roles.
• Experience processing applications and managing high-volume workloads.
• Knowledge of security clearance vetting processes.
• Familiarity with the Protective Security Policy Framework.
• Certificate III or IV in Government or similar qualifications.

What you’ll get in return

• Initial 12-month contract with potential extension options.
• Opportunity to work within a highly regarded Commonwealth Government environment.
• Exposure to a security-focused operational team supporting critical government functions.
• Convenient Barton location with a collaborative team environment.
• Meaningful work supporting important government stakeholders and services.

Essential requirements

• Australian Citizenship.
• Current Australian Government NV1 Security Clearance.
• Ability to work onsite in Canberra, Monday to Friday.
• Availability to commence in January 2027.

Location: Canberra, ACT

Contract type: 12-month contract, potential extension

Start date: January 2027

Pay rate: APS4: $53.92 – $57.48 per hour plus 12% super; APS5: $59.46 – $63.53 per hour plus 12% super