APS4/5 Client Service and Administration Officer

Onpoint 365; Canberra; On-site; AUD 73,000 - 87,000; Full time

Job summary

Onpoint 365 is seeking an APS4/5 Client Service and Administration Officer in Canberra, ACT. The role focuses on delivering high-quality client services and administrative support, handling inquiries, applications, and records, and collaborating with government agencies to ensure efficient service delivery.

The position requires experience in client service, administration, and government environments, with NV1 clearance preferred.

Qualifications

• Experience in client service, administration, or processing-focused role.
• Experience managing applications, records, and administrative workflows.
• Experience in government, regulatory, or compliance environments.
• Knowledge of security vetting or clearance processes is highly regarded.
• Knowledge of Australian Government security frameworks is desirable.
• Certificate III or IV in Government or equivalent is desirable.
• Current driver’s licence highly regarded.

Responsibilities

• Act as a primary point of contact for clients via phone, email, and face-to-face interactions.
• Respond to enquiries professionally and provide accurate advice per policies and service standards.
• Receive, assess, and process applications ensuring information is complete and accurate.
• Maintain and update client records and internal systems.
• Coordinate with internal and external stakeholders to support administrative processes.
• Support activities involving external service providers and government agencies.
• Process sensitive information and undertake required checks per procedures.
• Prepare clear, accurate documentation for review and approval.
• Contribute to development and maintenance of procedures and process documentation.
• Assist with projects related to service delivery, policy implementation, and improvements.
• Provide broader administrative support across the team.
• Contribute to a positive, collaborative team culture.

Skills

Client service

Administration

Processing workflows

Government environment

Security vetting knowledge

Driver's licence

Education

Certificate III/IV in Government

Tools

Internal systems

Job description

APS4/5 Client Service and Administration Officer

APS4/5 Client Service and Administration Officer
Location: Canberra, ACT
Duration: 12 months with potential for up to 12 months extension
Rate:

APS4 - $53-$57
APS5 $59 - $63
Clearance: NV1

About the Opportunity:

We are seeking a motivated and customer-focused Client Service & Administration Officer to join a dynamic government team delivering high-quality client services and administrative support. This role plays a key part in ensuring efficient service delivery by managing client enquiries, processing applications, maintaining accurate records, and supporting a range of operational activities. Working within a collaborative team environment, you will contribute to continuous improvement initiatives while providing timely and professional support to clients and stakeholders.

• Act as a primary point of contact for clients via phone, email, and face-to-face interactions.
• Respond to enquiries professionally and provide accurate advice in accordance with policies, procedures, and service standards.
• Receive, assess, and process applications while ensuring information is complete and accurate.
• Maintain and update client records and internal systems.
• Coordinate with internal and external stakeholders to support and progress administrative processes.
• Support activities involving external service providers and government agencies.
• Process sensitive information and undertake required checks in accordance with established procedures.
• Prepare clear, accurate, and well-presented documentation for review and approval.
• Contribute to the development and maintenance of operational procedures and process documentation.
• Assist with projects relating to service delivery, policy implementation, operational improvement, and business initiatives.
• Provide broader administrative support across the team as required.
• Contribute to a positive and collaborative team culture focused on achieving quality outcomes.

About You:

• Experience in a client service, administration, or processing-focused role.
• Experience managing applications, records, and administrative workflows.
• Experience working within a government, regulatory, or compliance environment.
• Knowledge of security vetting or clearance processes would be highly regarded.
• Knowledge of Australian Government security frameworks or related requirements.
• Certificate III or IV in Government (or similar qualification) is desirable.
• Current driver's licence highly regarded.

Our Commitment

We are committed to inclusive and culturally safe recruitment practices and welcome applications from people of all backgrounds, experiences, and career stages. We particularly encourage Aboriginal and Torres Strait Islander peoples to apply.

• Location: Canberra, ACT
• Duration: 12 months with potential for up to 12 months extension
• Clearance: NV1