Global Systems Engineer — Enterprise Applications Support

Psicro; Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Psicro is seeking a knowledgeable Systems Engineer to join its global Systems Development team in Australia. The role covers support for enterprise applications, troubleshooting, testing and implementation activities to ensure smooth business operations.

You will install and support Tier 3/4 information systems, train users, monitor updates, and assess new software releases for potential adoption, while ensuring CFR 21 Part 11 validation and client-specific equipment support.

Qualifications

• University or College degree in Computer Science/IT
• Strong technical background
• Experience supporting business applications or enterprise systems
• Experience with Jira Service Desk and Confluence
• Experience in systems development and validation
• Experience with creating SQL queries
• Background in testing and test scripts
• Excellent communication and collaboration skills
• Strong analytical skills
• Customer-focused service orientation

Responsibilities

• Provide support for off-the-shelf software packages (Tier 2 and 3)
• Install Tier 3 and some Tier 4 information systems and conduct user training
• Install and support specialized systems (e.g. warehouse systems)
• Monitor software updates and recommend migrations
• Evaluate new software releases and potential purchases
• Update validation status per CFR 21 Part 11 for information systems
• Study client-provided IT equipment and provide user training and support
• Conduct regular technical audits to ensure PSI standards compliance

Skills

Communication

Analytical skills

Customer-focused

Team collaboration

Education

Bachelor's degree in Computer Science/IT

Tools

Jira Service Desk

Confluence

SQL

Job description

Psicro is seeking a knowledgeable Systems Engineer to join its global Systems Development team in Australia. The role covers support for enterprise applications, troubleshooting, testing and implementation activities to ensure smooth business operations.

You will install and support Tier 3/4 information systems, train users, monitor updates, and assess new software releases for potential adoption, while ensuring CFR 21 Part 11 validation and client-specific equipment support.