Systems Engineer (Enterprise Applications Support)

Psicro; Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Psicro is seeking a knowledgeable Systems Engineer to join its global Systems Development team in Australia. The role covers support for enterprise applications, troubleshooting, testing and implementation activities to ensure smooth business operations.

You will install and support Tier 3/4 information systems, train users, monitor updates, and assess new software releases for potential adoption, while ensuring CFR 21 Part 11 validation and client-specific equipment support.

Qualifications

• University or College degree in Computer Science/IT
• Strong technical background
• Experience supporting business applications or enterprise systems
• Experience with Jira Service Desk and Confluence
• Experience in systems development and validation
• Experience with creating SQL queries
• Background in testing and test scripts
• Excellent communication and collaboration skills
• Strong analytical skills
• Customer-focused service orientation

Responsibilities

• Provide support for off-the-shelf software packages (Tier 2 and 3)
• Install Tier 3 and some Tier 4 information systems and conduct user training
• Install and support specialized systems (e.g. warehouse systems)
• Monitor software updates and recommend migrations
• Evaluate new software releases and potential purchases
• Update validation status per CFR 21 Part 11 for information systems
• Study client-provided IT equipment and provide user training and support
• Conduct regular technical audits to ensure PSI standards compliance

Skills

Communication

Analytical skills

Customer-focused

Team collaboration

Education

Bachelor's degree in Computer Science/IT

Tools

Jira Service Desk

Confluence

SQL

Job description

We looking for a knowledgeable, proactive, and self-motivated Systems Engineer to join our global yet closely-knit Systems Development team. Our in-house projects include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.

In this role, you will provide technical support for enterprise applications, troubleshoot application issues, and participate in testing and implementation activities to ensure smooth business operations.

You will:

• Provide support of off-the shelf software packages (Tier 2 and Tier 3)
• Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
• Perform installation and support of specialized systems (e.g. special warehouse systems)
• Monitor company's software updates and new software releases and recommend migration to these versions if necessary
• Follow release of new software which can potentially interest the company, and recommend their purchase
• Update validation status of CFR 21 Part 11 applicable to information systems
• Study project-specific IT equipment provided by company's clients, conduct required user training and provide further equipment support
• Conduct regular technical audits in the company's departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4

• University or College degree, Computer Science/IT specialty
• Solid technical background
• Experience supporting business applications, software platforms, or enterprise systems
• Prior experience in systems analysis is a plus
• Experience with Jira Service desk and Confluence or similar products is a plus
• Experience in systems development and systems validation is a plus
• Experience with creating SQL queries
• Background in testing (preparing test cases and execution of test scripts) is a plus
• Excellent communication and collaboration skills
• Strong analytical skills
• Ability and desire to work in a service-oriented and customer-focused environment

• Stable, privately-owned company, organically growing since 1995
• Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
• Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
• Friendly and supportive atmosphere in a committed team
• International environment, with colleagues around the world
• Opportunities to quickly see the results of your work