Systems Support Engineer - Global Public-Safety Tech

HR Partners; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

HR Partners is partnering with a global leader in next-generation communication and collaboration technologies to hire a Systems Support Engineer in Sydney. You will own system performance and customer success for deployments across the globe.

You will be the first point of contact for complex technical service issues, performing deep-dive troubleshooting, system audits, and change requests, while collaborating with global product managers to drive continuous improvement and better service

Responsibilities

• First point of contact for complex technical service issues throughout the system lifecycle, managing troubleshooting and error analysis.
• Plan system extensions, conduct site acceptances, and collaborate with global product managers to drive continuous improvement.

Job description

HR Partners is partnering with a global leader in next-generation communication and collaboration technologies to hire a Systems Support Engineer in Sydney. You will own system performance and customer success for deployments across the globe.

You will be the first point of contact for complex technical service issues, performing deep-dive troubleshooting, system audits, and change requests, while collaborating with global product managers to drive continuous improvement and better service