Systems Engineer (Enterprise Applications Support)

Psicro; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Intensive induction program

Diverse projects across web, ERP, BPM,

International environment

Job summary

PSI is seeking a Systems Engineer to join our global Systems Development team. You will provide technical support for enterprise applications, troubleshoot issues, and participate in testing and implementation to ensure smooth business operations.

The role involves installing and supporting Tier 3/4 information systems, conducting user training, and monitoring software updates while ensuring CFR 21 Part 11 validation alignment.

Qualifications

• University or College degree in Computer Science/IT.
• Solid technical background with experience supporting enterprise systems.
• Experience with Jira Service Desk and Confluence is a plus.
• Experience creating SQL queries.
• Strong analytical and communication skills; service-oriented mindset.

Responsibilities

• Provide Tier 2 and Tier 3 support for off-the-shelf software packages.
• Install Tier 3 and certain Tier 4 information systems and train users.
• Install and support specialized systems (e.g. warehouse systems).
• Monitor software updates and advise on migrations.
• Follow new software releases and assess potential purchases.
• Update validation status of CFR 21 Part 11 for information systems.
• Study client-provided IT equipment, train users, and provide support.
• Conduct regular technical audits to ensure PSI standards.

Skills

Strong analytical skills

Excellent communication

Customer-focused

Education

University or College degree in Computer Science/IT

Tools

Jira Service Desk

Confluence

SQL

Job description

Systems Engineer (Enterprise Applications Support)

PSI is a leading Contract Research Organization (CRO) with about 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

Job Description

We looking for a knowledgeable, proactive, and self-motivatedSystems Engineerto join our global yet closely-knit Systems Development team.Our in-house projects include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.

In this role, you will provide technical support for enterprise applications, troubleshoot application issues, and participate in testing and implementation activities to ensure smooth business operations.

You will:

• Provide support of off-the shelf software packages(Tier 2 and Tier 3)
• Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
• Perform installation and support of specialized systems (e.g. special warehouse systems)
• Monitor company’s software updates and new software releases and recommend migration to these versions if necessary
• Follow release of new software which can potentially interest the company, and recommend their purchase
• Update validation status of CFR 21 Part 11 applicable to information systems
• Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support
• Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4

Qualifications

• University or College degree, Computer Science/IT specialty
• Solid technical background
• Experience supporting business applications, software platforms, or enterprise systems
• Prior experience in systems analysis is a plus
• Experience with JiraService desk and Confluence or similar products is a plus
• Experience in systems development and systems validation is a plus
• Experience with creating SQL queries
• Background in testing (preparing test cases and execution of test scripts) is a plus
• Excellent communication and collaboration skills
• Strong analytical skills
• Ability and desire to work in a service-oriented and customer-focused environment

Additional Information

• Stable, privately-owned company, organically growing since 1995
• Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
• Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
• Friendly and supportive atmosphere in a committed team
• International environment, with colleagues around the world
• Opportunities to quickly see the results of your work