Global Systems Engineer - Enterprise Applications Support

Psi CRO

Sydney

On-site

AUD 90,000 - 130,000

Full time

35 hours ago

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Job summary

PSI CRO in Australia is seeking a knowledgeable, proactive Systems Engineer to join our global yet close-knit Systems Development team. Our in-house projects include web and desktop apps, ERP, BPM, document management, AI initiatives and more.

You will provide Tier 2–3 support, install and train users, monitor updates, validate CFR 21 Part 11, and help ensure PSI standards across IT systems in a multinational environment.

Qualifications

University or College degree in Computer Science/IT.
Solid technical background.
Experience supporting business applications or enterprise systems.
Experience with Jira Service Desk and Confluence is a plus.
Experience in systems development and validation is a plus.
Experience with SQL queries.
Strong communication and collaboration skills.
Service-oriented and customer-focused mindset.

Responsibilities

Provide support for Tier 2 and 3 software packages.
Install Tier 3/4 information systems and train users.
Install and support specialized systems (e.g., warehouse).
Monitor software updates and recommend migrations.
Evaluate new software for potential adoption.
Update CFR 21 Part 11 validation status.
Study client-provided IT equipment and train users.
Conduct regular audits to ensure PSI standards compliance.

Skills

Technical background

Systems analysis

Excellent communication

Analytical skills

Customer-focused

Service-oriented

Team collaboration

SQL queries

Education

CS/IT degree

Tools

Jira Service Desk

Confluence

Job description

You will provide Tier 2–3 support, install and train users, monitor updates, validate CFR 21 Part 11, and help ensure PSI standards across IT systems in a multinational environment.

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