systems engineer

HR Partners; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

HR Partners is partnering with a global leader in next-generation communication and collaboration technologies to hire a Systems Support Engineer in Sydney. You will own system performance and customer success for deployments across the globe.

You will be the first point of contact for complex technical service issues, performing deep-dive troubleshooting, system audits, and change requests, while collaborating with global product managers to drive continuous improvement and better service

Responsibilities

• First point of contact for complex technical service issues throughout the system lifecycle, managing troubleshooting and error analysis.
• Plan system extensions, conduct site acceptances, and collaborate with global product managers to drive continuous improvement.

Job description

The Opportunity We are partnering with a global leader in next-generation communication and collaboration technologies. Our client develops state-of-the-art, consolidated communication platforms utilised by public-safety control rooms and command centres globally.

With multiple major systems currently being deployed, transitioning into support phases, or undergoing significant upgrades, our client is looking for a Systems Support Engineer to take ownership of system performance and customer success.

The Role

As the first point of contact for complex technical service issues throughout the system lifecycle, you will manage everything from deep-dive troubleshooting and error analysis to system audits and change requests. You will not just be fixing problems; you will be actively planning system extensions, conducting site acceptances, and collaborating with global product managers to drive continuous improvement.