Admissions Officer

Uniglobalcareers; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Acknowledge Education is seeking two Admissions Officers to join the Bourke Street Campus admissions team in Melbourne CBD. You will assess applications, prepare documentation and provide accurate information in a collaborative education environment.

The role reports to the Admissions Manager and focuses on delivering an efficient, supportive admissions experience for prospective and current students.

Qualifications

• Previous experience in admissions, student administration or a similar role.
• Experience assessing student applications against entry or admissions.
• Knowledge of ESOS and the National Code is advantageous.

Responsibilities

• Assess student applications against entry and admissions criteria.
• Prepare and issue Letters of Offer.
• Assess GSR applications in line with policies and procedures.
• Issue CoEs in accordance with ESOS.
• Provide clear information to prospective and current students.
• Respond to enquiries via phone, email and in person.
• Collaborate with agents and internal teams to support the student experience.

Skills

Strong administration skills

Attention to detail

Written and verbal communication

Time management

Organised and collaborative

Tools

CRM systems

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

OVERVIEW Acknowledge Education is seeking two Admissions Officers to join the Admissions team at the Bourke Street Campus in Melbourne CBD. This role supports prospective and current students throughout the admissions process by assessing applications, preparing documentation and providing accurate information in a collaborative education environment. The position reports to the Admissions Manager and focuses on delivering an efficient and supportive admissions experience. Candidates with admissions or student administration experience and knowledge of international education processes will be well suited to this opportunity.

Key responsibilities

Assess student applications against entry and admissions

Requirements

• Prepare and issue Letters of Offer
• Assess Genuine Student Requirement (GSR) applications in line with policies and procedures
• Issue Confirmations of Enrolment (CoEs) in accordance with ESOS

Requirements

• Provide clear and timely information to prospective and current students
• Respond to enquiries via phone, email and in person
• Work closely with education agents and external stakeholders
• Maintain accurate student information and records while respecting privacy and confidentiality
• Collaborate with Student Services, Student Recruitment, Marketing, academic teams and other internal areas
• Support campus initiatives, events and activities that contribute to a positive student experience
• Help applications progress accurately and efficiently from assessment through to enrolment

Requirements

• Previous experience in admissions, student administration or a similar role
• Experience assessing student applications against entry or admissions

Requirements

• Knowledge of the Australian international education environment
• Understanding of relevant regulatory requirements, including ESOS and the National Code
• Experience using student management, admissions or CRM systems
• Strong administration skills and attention to detail
• Confident written and verbal communication skills
• Ability to manage competing priorities, deadlines and high-volume workloads
• Organised, collaborative and student-focused approach
• Ability to apply policies and admissions criteria consistently
• Proactive and adaptable approach in a fast-paced education environment WHY THIS ROLE MATTERS Admissions teams play a central role in shaping the student experience from the first interaction through enrolment. In international education, accurate admissions processes and supportive communication help students navigate important decisions while ensuring compliance with regulatory requirements. This position contributes to a positive and efficient experience for students, education agents and internal teams. Strong administration and communication skills help ensure applications are managed consistently and professionally.

Bonus: Application advice

• Highlight admissions, student administration or customer service experience relevant to education
• Include examples of managing applications, records or high-volume administrative tasks
• Demonstrate knowledge of ESOS, the National Code or international education regulations if applicable
• Show how you've supported students or handled enquiries across multiple communication channels
• Mention experience using CRM systems, admissions platforms or student management systems
• Tailor your applications to show attention to detail, organisation and communication skills