International Course Advisor

Uniglobalcareers; Northern Territory; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Navitas Pty Limited is seeking an International Course Advisor to support international student recruitment across Australia. This phone-based role focuses on guiding prospective international students through their education journey by providing course information, answering admissions questions, and supporting enrolment decisions.

The role works closely with student recruitment, international admissions, and campus support teams to deliver a student-focused experience from initial enquiry

Qualifications

• Experience in sales or customer service.
• Background in international education, outbound call centres, or high-volume enquiry handling is preferred.
• Strong communication skills and confident phone manner.
• Ability to build trust and rapport with students.
• Experience using Salesforce or similar CRM platforms.
• Understanding of the international student journey.
• Ability to support students from diverse cultural backgrounds.
• Strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive attitude and resilience.

Responsibilities

• Engage with prospective international students through phone, email, and web platforms
• Provide information about courses, entry requirements, visa implications, and student support services
• Guide students through the international admissions and enrolment process
• Maintain accurate student records and correspondence using Salesforce and internal systems
• Ensure compliance with international student regulations and admissions policies
• Collaborate with International Admissions, Recruitment Managers, and campus support teams
• Support enrolment targets through effective student engagement and follow-up

Skills

Sales experience

Customer service

Phone communication

Multicultural communication

Tools

Salesforce

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

OVERVIEW Navitas Pty Limited is seeking an International Course Advisor to support international student recruitment across Australia. This phone-based role focuses on guiding prospective international students through their education journey by providing course information, answering admissions questions, and supporting enrolment decisions. The position works closely with student recruitment, international admissions, and campus support teams to deliver a student-focused experience from initial enquiry through to enrolment. The role suits candidates with experience in international education, customer service, or high-volume student support environments.

Key responsibilities

• Engage with prospective international students through phone, email, and web platforms
• Provide information about courses, entry requirements, visa implications, and student support services
• Guide students through the international admissions and enrolment process
• Maintain accurate student records and correspondence using Salesforce and internal systems
• Ensure compliance with international student regulations and admissions policies
• Collaborate with International Admissions, Recruitment Managers, and campus support teams
• Support enrolment targets through effective student engagement and follow-up

Requirements

• Experience in sales or customer service
• Background in international education, outbound call centres, or high-volume enquiry handling is preferred
• Strong communication skills and confident phone manner
• Ability to build trust and rapport with students
• Experience using Salesforce or similar CRM platforms
• Understanding of the international student journey
• Ability to support students from diverse cultural backgrounds
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Positive attitude and resilience WHY THIS ROLE MATTERS International education relies on clear communication, accurate admissions guidance, and effective student support. This role helps international students make informed decisions about their education while ensuring they receive timely and accurate information throughout the admissions process. By supporting students from enquiry to enrolment, the position contributes to a positive student experience and supports access to education opportunities within an international environment.

Bonus: Application advice

• Highlight any experience supporting students, customers, or admissions processes
• Demonstrate familiarity with CRM systems such as Salesforce
• Provide examples of working in fast-paced customer-facing environments
• Emphasise communication skills, particularly phone and email engagement
• Mention experience working with culturally diverse students or teams
• Tailor your cover letter to show interest in international education and student support