Student Services Coordinator

Uniglobalcareers; Victoria; On-site; AUD 70,000 - 90,000; Full time

Job summary

Uniglobalcareers is seeking a proactive Student Services Coordinator to lead and coordinate support for international and online/on-campus students across campuses in Australia. The role requires a collaborative leader who can build strong student relationships and drive continuous improvement in service delivery.

You will supervise Student Services Officers, oversee onboarding and orientations, ensure ESOS compliance with PRISMS/CoE, and deliver high-quality pastoral and academic support.

Qualifications

• Experience leading student services teams and delivering cross-campus support.
• Strong understanding of ESOS requirements and student visa obligations.
• Ability to coordinate across online and on-campus learners.

Responsibilities

• Provide daily supervision and mentorship to Student Services Officers.
• Coordinate online and on-campus student orientations and arrivals.
• Manage PRISMS and CoE reporting and ensure ESOS Act compliance.
• Educate international students on visa obligations and support wellbeing.
• Prepare data-driven reports for the Student Support Manager and Board.

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

The Student Services Coordinator plays a central role in coordinating and delivering student support services for both online and on-campus learners. This role provides direct student services while also supervising Student Services Officers located on other campuses. This position is suited to a passionate, proactive and driven leader who is committed to student success, wellbeing and delivering excellent student experience. The ideal candidate is confident in leading a team, building positive relationships with students, and engaging in challenging conversations when needed. They must be approachable, supportive and willing to address difficult situations with students in a fair, respectful and constructive manner. The role provides leadership and guidance to the team, ensures consistent, high-quality service delivery across campuses, foster team development and drives continuous improvement in student engagement and support services. Key Responsibilities Leadership and Oversight Encourage continuous professional development (PD) and upskilling for self and team; maintain a development plan and identify opportunities for training. Provide daily supervision, support, and mentorship to the Student Services Officers. Coordinate workloads and monitor service delivery across campuses to ensure consistency and coverage. Facilitate regular team meetings and individual check-ins to align efforts and support staff development. Identify service gaps and implement improvements in collaboration with the Student Support Manager. Support onboarding and training of new Student Services Officers across campuses. Act as the first escalation point for complex student matters handled by the wider Student Services team. Track team performance and contribute data to planning and reporting activities. Collaborate with the Student Support Manager to prepare reports for the Board of Studies. Student Support Coordinate online and on-campus student orientations for each study period. Support new on-campus student arrivals and enrolment processes in collaboration with the Administration team. Ensure students have access to support services, including tutoring, counselling, technical and academic support. Provide pastoral support to on-campus students, addressing wellbeing and cultural adjustment needs. Educate international students on ESOS requirements and student visa obligations. Coordinate meetings with at-risk students alongside the Student Success & Integrity Officer, escalating complex issues where required. Monitor student wellbeing and elevate concerns where appropriate. Oversee and support student applications for financial hardship assistance in collaboration with the Student Services team, with approvals managed by the Student Support Manager. Coordinate student documentation and requests in collaboration with the Student Services team. Oversee the delivery of Student Success Workshops for online and on-campus students. Manage and maintain the Student Support Hub Moodle pages. Monitor student engagement metrics and report trends across online and on-campus cohorts. PRISMS and CoE Management Manage student records and reporting requirements within the PRISMS (Provider Registration and International Student Management System). Process and update Confirmations of Enrolment (CoEs) for variations such as course extensions, deferrals, and cancellations. Ensure all CoE updates align with current ESOS Act and National Code requirements. Liaise with admissions, compliance, and admin teams to verify data accuracy and timeliness of PRISMS reporting. Provide advice and support to students regarding the impact of enrolment changes on visa status. Assist in maintaining compliance documentation