Student Services Officer

Uniglobalcareers; Sydney; Hybrid; AUD 52,000 - 70,000; Full time

Job summary

Greenwich English College in Sydney is seeking a Student Services Officer to support international students across the education journey. The role focuses on delivering high-quality student services, responding to enquiries, and supporting a positive student experience across the education journey.

This opportunity sits within The NextEd Group, a private higher education and college provider serving students across multiple locations in Australia.

Qualifications

• Experience in client services, ideally within international education.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and with diverse learners.

Responsibilities

• Provide frontline support to students and respond to enquiries with professionalism and care.
• Collaborate with admissions, academic, and marketing teams to support smooth student experiences.
• Support a service-focused and solution-oriented approach within student services.
• Handle student concerns with empathy and cultural sensitivity.
• Develop knowledge of the student lifecycle and administration processes.
• Contribute to continuous improvement initiatives that enhance student satisfaction.

Skills

Client services

International education

Communication

Customer service

Team collaboration

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

OVERVIEW Greenwich English College is seeking a Student Services Officer to support international students at the Sydney campus. The role focuses on delivering high-quality student services, responding to enquiries, and supporting a positive student experience across the education journey. This opportunity sits within The NextEd Group, a private higher education and college provider serving students across multiple locations in Australia. The position is suited to someone who enjoys working with people, thrives in a fast-paced environment, and values professional customer service within international education. The successful candidate will work closely with admissions, academic, and marketing teams to support student engagement and satisfaction.

Key responsibilities

• Provide frontline support to students and respond to enquiries with professionalism, accuracy, and care
• Collaborate with admissions, academic, and marketing teams to support smooth student experiences
• Support a service-focused and solution-oriented approach within student services
• Handle student concerns with empathy and cultural sensitivity
• Develop knowledge of the student lifecycle and administration processes
• Contribute to continuous improvement initiatives that enhance student satisfaction

Requirements

• Experience in client services, ideally within international education
• Strong verbal, written, and interpersonal communication skills
• Strong organisational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Confidence using digital tools or willingness to learn
• Interest in improving processes and supporting services
• Positive attitude, patience, and empathy when working with international students
• Growth mindset and passion for education and learning WHY THIS ROLE MATTERS Student services professionals play an important role in shaping the experience of international students in higher education and college environments. Effective support services help students feel informed, welcomed, and connected throughout their education journey. This role contributes to the quality of student engagement at Greenwich by supporting communication, administration, and day-to-day services that influence student satisfaction and success.

Bonus: Application advice

• Tailor your resume to highlight experience in student services, customer service, or international education
• Include examples of handling enquiries, problem-solving, and supporting students in busy environments
• Demonstrate communication skills through clear and concise application documents
• Mention any experience working with multicultural communities or international students
• Explain your interest in education, higher education, or college services in your cover letter
• Prepare examples that show empathy, organisation, and teamwork during interviews