Student Services Officer

Uniglobalcareers; Adelaide; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Education Centre of Australia (ECA) is recruiting a full-time Student Services Officer for the UniSC Adelaide campus. The role supports international students and domestic student engagement across the student lifecycle while contributing to campus operations, compliance, and communication activities.

This opportunity is suited to a professional with experience in higher education, strong communication skills, and a commitment to delivering a positive student experience on campus.

Qualifications

• A degree, or degree in progress, with relevant work experience.
• Experience as a Student Services Officer or Student Support role.
• Knowledge of the ESOS Act and National Code of Practice for international students.
• Proven communications experience.
• Experience in staff and student engagement.

Responsibilities

• Provide advice to students and complete administrative tasks across the student lifecycle.
• Support student experience throughout the lifecycle.
• Provide advice to students and complete tasks related to academic services.
• Support campus compliance and student retention.
• Participate in staff and student feedback and engagement activities.
• Lead student communications.

Skills

Communications

Teamwork

Interpersonal skills

Negotiation

Influence

Education

Bachelor's degree or higher in a relevant field

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

OVERVIEW Education Centre of Australia (ECA) is recruiting a full-time Student Services Officer for the University of the Sunshine Coast (UniSC) Adelaide campus. The role supports international students and domestic student engagement across the student lifecycle while contributing to campus operations, compliance, and communication activities. This opportunity is suited to a professional with experience in higher education, strong communication skills, and a commitment to delivering a positive student experience on campus. ECA operates across Australia and internationally, delivering education programs in partnership with university providers. The UniSC Adelaide campus offers undergraduate and postgraduate programs and is focused on creating a supportive and inclusive learning environment for students.

Key responsibilities

• Provide advice to students and complete administrative tasks associated with the student life cycle
• Support student experience throughout the student lifecycle
• Provide advice to students and complete administrative tasks associated with academic services
• Support campus compliance and student retention
• Participate in staff and student feedback and engagement activities
• Lead student communications

Requirements

• Completion of a relevant degree, or completion of a degree with relevant work experience
• Relevant work experience in a Student Services Officer or Student Support role
• Knowledge of the ESOS Act and National Code of Practice, particularly relating to support for international students
• Demonstrated experience in communications
• Demonstrated experience in staff and student engagement
• Strong team player with the ability to negotiate and influence outcomes with colleagues
• Strong interpersonal skills and the ability to work with students and staff from culturally and linguistically diverse backgrounds
• Current and valid Australian work rights WHY THIS ROLE MATTERS Student services professionals play an important role in higher education by supporting student wellbeing, engagement, and academic success. This position contributes to a positive campus experience by helping students navigate university processes, access support, and remain connected throughout their education journey. The role also supports compliance and communication standards that are essential to delivering quality services for international students and maintaining an inclusive learning environment.

Bonus: Application advice

• Tailor your CV to highlight experience supporting student engagement, administration, and campus services
• Include examples of working with international students or culturally diverse communities
• Demonstrate knowledge of the ESOS Act and the National Code where relevant
• Use your cover letter to explain your interest in higher education and student support
• Highlight communication, teamwork, and problem-solving experience from previous education or university roles
• Prepare examples of how you contributed to a positive student experience or improved administrative processes