International Student Lifecycle Coordinator

Uniglobalcareers; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Australis Business School is seeking a Student Administration and Support Officer to join its Coburg campus in Melbourne. You will support students across admissions, enrolment, course changes, and completion processes, ensuring accurate records and responsive service.

You will work with the Dean and academic staff to maintain compliance with Australian higher education requirements and provide clear guidance on administrative policies to international students.

Qualifications

• Minimum of two years’ relevant experience within an Australian higher education provider or RTO.
• Experience working directly with international students
• Strong written and verbal communication skills
• Experience using a Student Management System
• Meshed experience is highly regarded
• Experience with PRISMS and international student administration is highly regarded
• Knowledge of the National Code, CRICOS, and student administration requirements is advantageous
• Strong organisational skills and attention to detail when managing student records and documentation
• Confidence handling face-to-face student interactions and managing a range of enquiries professionally
• Ability to manage competing priorities, apply sound judgement, and elevate issues appropriately
• Experience using Canvas or another LMS is useful but not essential

Responsibilities

• Respond to student enquiries in person, by phone, and by email
• Support admissions and enrolment processes for prospective and current students
• Process student lifecycle requests including deferrals, withdrawals, leave of absence, course changes, transcripts, and related administration matters
• Maintain accurate student records and documentation in the Student Management System (Meshed)
• Work with PRISMS and support international student administration, including CoE-related processes
• Assist the Dean and academic staff with student follow-up, progress matters, and administrative support
• Help students understand administrative processes, policies, and

Skills

Student administration

International students

Communication skills

Student Management System

Meshed experience

PRISMS knowledge

CRICOS knowledge

Organisational skills

Face-to-face interactions

LMS experience

Education

Tertiary qualification desirable

Job description

Australis Business School is seeking a Student Administration and Support Officer to join its Coburg campus in Melbourne. You will support students across admissions, enrolment, course changes, and completion processes, ensuring accurate records and responsive service.

You will work with the Dean and academic staff to maintain compliance with Australian higher education requirements and provide clear guidance on administrative policies to international students.